Technical Knowledge Base
Technical Knowledge Base
The Technical knowledge base space contains all the articles related to previous troubleshooting experiences, setup guides, documented ugs on software and firmware, as well as other additional information about MicroEngine's product line-up
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Knowledge Base Articles Weekly Summary
All Articles
- How to Connect XP-SNET Controller with XP-SNET-E248 or XP-SNET-E32R Extension Board for Alarm Monitoring System Application
- How to Configure Fire Alarm Door Release and Fire Alarm Group at xPortalNet
- The Door Code Information Mismatched with Door Name in Door Accessibility Schedule
- Flashed Valid Card to Lift Reader but Unable to Select Floor Buttons
- Unable to Open xPortal3000 after Fresh Installation
- Generated Daily Attendance Report Shows All Staffs Attendance Summary as "Absent"
- How to Configure and Terminate Wiring Connection to Monitor Emergency Break Glass Status on XP-M1000i and XP-M2000i
- After Installing HID Omnikey 3121 driver, Users Still Unable to Read MyKad Details with the 'No card detected' Message Prompted
- When Users Flashed a Programmed Mifare Sector Card with Card ID, Software Shown "Unknown Card Number" Transaction and the Card User is Unable to Access the Door
- After Configuring Polling Agent Software, the Controller Status is Shown as 'Down'
- User Flashed Visitor Card Without a Specific Door Access Level but Still Able to Access the Restricted Door
- How to Setup xPortal Communication Gateway (Polling Agent) Software
- How to Enable or Install Microsoft .NET Framework 3.5 on Windows 10, Windows 8.1, Windows 8 or Windows 7
- How to Enable or Install Microsoft .NET Framework 4.5 on Server 2012, Windows 8.1, Windows 8 or Windows 7
- How to Install Microsoft SQL Server 2012
- Why xPortal Communication Gateway (Polling Agent) software always stops working after running for a while
- How to Configure Lift Access Control at xPortalNet Server
- How to Restore xPortalNet Database (with .bak file) to new Server's PC
- How to relocate existing xPortalNet Database (with .bak file) to a New PC
- How to Perform Pre-requisite Installation for xPortalNet Software to Integrate with Samsung NVR CCTV System
- How to Perform Pre-requisite Installation for xPortalNet Software to Integrate with Panasonic NVR CCTV System
- How to Install xPortalNet Software
- How to Create Floor Zone and Floor Accessibility at xPortalNet Client
- How to Configure CCTV Integration with xPortalNet for Event Trigger
- How to Backup xPortalNet Database into .bak File Format
- How to Pre-configure Network Connection for IP Controllers
- How to Configure IP Address for IP Controllers
- How to Configure IP Address for XP-GTR1500 or XP-GT3500 Controller
- How to Connect XP-GTR1500 Controller and Door Accessories with MAS-RBU Relay Board
- How to Connect XP-GT3500 Controller and Door Accessories with MAS-RBM Relay Board
- How to Connect 2 Units XP-GT3500 Controller and Door Accessories with MAS-RBM for Single Door Access with Fingerprint Reader on Both Entry and Exit Directions
- How to Connect Fire Alarm Signal for XP-GT3500 or XP-GTR1500 Controllers
- How to Configure RS485 Address for XP-GT3500 or XP-GTR1500 Controller
- How to Configure RS485 Address for XP-M1000i or XP-M1300i Controller
- How to Connect XP-M1000i or XP-M1300i Controller to Door Accessories
- How to Connect XP-M2000i or XP-M2300i Controller to Door Accessories
- How to Connect XP-M1000i or XP-M1300i controller to Plato Reader
- How to Connect XP-M2000i or XP-M2300i Controller to Plato Reader
- How to Configure RS485 Address for XP-M2000i or XP-M2300i controller
- How to Connect Multiple XP-M1000i or XP-M1300i Controllers to Server PC via RS485 Network
- How to Connect Fire Alarm to XP-M1000i or XP-M1300i or XP-M2000i or XP-M2300i Controller
- How to Connect Multiple XP-M2000i or XP-M2300i Controllers to Server PC via RS485 Network
- How to Configure Connection, Controller, and Door Settings for XP-M1000i or XP-M1300i Controller with xPortal3000 Software
- How to Configure Connection, Controller, and Door Settings for XP-M1000i or XP-M1000i-SE21 Controller with xPortalNet Software
- How to Configure Connection, Controller, and Door Settings for XP-SNET controller with xPortalNet Software
- How to Connect Third Party Readers Directly to TTL Port on XP-SNET Controller and Configure Door Settings in xPortalNet sofware
- How to Connect Plato Readers Directly to XP-SNET Controller and Configure Door Settings in xPortalNet Software
- How to Connect Third Party Readers to MK800E Reader Interface Module, and to Connect MK800E to XP-SNET Controller as well as to Configure Door Settings in xPortalNet Software
- How to Connect Plato Readers to MK800E Reader Interface Module, and to connect MK800E to XP-SNET Controller as well as to Configure Door Settings in xPortalNet Software
- How to Configure Connection, Controller, and Door Settings for XP-M2000i or XP-M2300i Controller with xPortalNet Software
- How to Configure Connection, Controller, and Door Settings for XP-M2000i or XP-M2300i Controller with xPortal3000 Software
- How to Configure Plato Reader's DIP Switch Address Settings
- How to Assign XP-SNET Controller to Function as Lift Controller
- How to Connect XP-SNET Controller to XP-SNET-E32R Extension Board for Lift Masking System Application
- How to Configure Jumper Settings for XP-SNET-E32R Output Relays
- How to Configure Input and Output Settings for XP-SNET-E248 Extension Board
- How to Configure Address Unit No on XP-SNET-E32R Extension Board
- How to Configure Address Unit no on XP-SNET-E248 Extension Board
- How to Setup Alarm Monitoring System Application Using XP-SNET Controller at xPortalNet Server
- How to Configure Instruction Control for Alarm Monitoring System Application at xPortalNet Client
- Why Certain Existing Card Users are Suddenly Unable to Access Doors and Software Transaction Log Shows "Unknown Card Number" Transaction
- How to Copy the xPortalNet Database Data Files (MDF & LDF File Types)
- How to Replace xPortalNet Database with Database Data Files (MDF and LDF File Types)
- How to Gain Access to Program Data Folder in Server PC
- How to Detach xPortalNet database from SQL Server
- How to Attach xPortalNet Database to SQL Server
- How to Configure Fire Alarm Auto Release for All Doors at xPortal3000
- Why XP-SNET-E248 Extension Board Status is Not Shown as UP
- How to Add Card User at the XP-GT3500 or XP-GTR1500 Controller
- How to Add Card User in xPortalNet Software
- How to Add Card User in xPortal3000 Software
- How to Configure Door Access Level at xPortalNet Software
- How to Configure Door Access Level at xPortal3000 software
- How to Configure Time Zone Settings in xPortalNet Software
- How to Configure Time Zone Settings in xPortal3000 Software
- How to Configure Time Set Settings in xPortalNet Software
- How to Configure Time Set settings in xPortal3000 Software
- How to Add or Enrol Fingerprint Template at the XP-GT Controller
- Why does the Connected Suprema BioMini Fingerprint Reader Not Able to Capture Fingerprint
- How to Enrol Fingerprint Template at xPortalNet or xPortal3000 Software
- How to Download or Retrieve Fingerprint Template Enrolled in XP-GT Controller to xPortalNet or xPortal3000 Software Database
- How to Install Fingerprint Template from One XP-GT Controller to Another XP-GT Controller
- How to Enable Visitor Auto Sign Out Feature at xPortalNet
- How to Setup Visitor Management System on xPortalNet Software
- How to Generate Daily Attendance Report in xPortalNet Software
- How to Generate Daily Attendance Report in xPortal3000 Software
- How to Set Up Work or Time Attendance Schedule and Assign it to Staffs in xPortalNet Software
- How to Set Up Work or Time Attendance Schedule and Assign it to Staffs in xPortal3000 Software
- How to Set Up a New Work Schedule in Shift Setting in xPortal3000 Software
- How to Generate Monthly Attendance Report in xPortal3000 Software
- How to Generate Monthly Attendance Report in xPortalNet Software
- How to Manually Install Device Driver for OMNIKEY 5421 or 5422 Card Reader
- How to Setup Mifare Sector Programming Key and Read & Write Mifare Card ID Number in xPortal3000 Software
- How to Setup Mifare Sector Programming Key and Read & Write Mifare Card ID Number in xPortalNet
- How to Connect Fire Alarm Signal to XP-GT3200 Controllers
- How to Setup DESFire Credential Profile Configuration at xPortalNet HS
- How to Write or Program Card ID Number into DESFire Card
- How to Add DESFire Card User in xPortalNet HS Software
- How to Configure Lift Access in xPortalNet HS Software
- How to Configure Floor Zone and Floor Accessibility in xPortalNet HS v1.8 Software
- How to Configure Software to Perform READ Only Operation for Mifare Card Sector in xPortal3000 Software
- How to Configure the Email Notification in xPortalNet Software
- How to Solve Error Message of "Email could not be sent" When Sending Test Email for Email Notification in xPortalNet Software
- How to Configure AntiPassback Settings for Single Door Controller in xPortal3000 Software
- How to Configure AntiPassback settings for Single Door Controller in xPortalNet Software
- Why did the xPortalNet Services Failed to Detect the Plugged In Dongle License
- How to Configure Global AntiPassback Controller (GAC) Settings in xPortalNet Server
- How to Enable Client GAC Controller Setup in xPortalNet Client
- How to Connect Fire Alarm Signal to XP-GLS300 Controller
- How to Connect XP-GLS300 Controller to Door Accessories
- How to Connect XP-GLS300 Controller to Plato Reader
- How to Connect XP-GLS300 Controller to XP-SNET-E32R Extension Board for Lift Masking Application
- How to Remotely Update USB Dongle License
- How to Install xPortal3000 Software for a Fresh Installation
- Why Users are Unable to Launch xPortalNet Client Software after Completing Installation to New Client PC
- How to Manually Install Microsoft .NET Framework 1.1 on Windows 10, Windows 8, Windows 7, Windows Vista and Windows Server 2008
- Error Message of "SQL Server Does Not Exist or Access Denied" is Shown When Users Attempt to Launch xPortalNet Server (Solution 1)
- How to Export xPortalNet software's staff records via SQL XPNDB folder
- How to Launch the Command Prompt in Windows Operating System
- How to Migrate xPortal2005 Database to xPortal3000 Software
- How to Connect XP-M4L Controller to XP-SNET-E32R Extension Board for Lift Masking System Application
- How to Connect XP-M4L Controller to Card Readers
- How to Configure Event Filters in xPortalNet
- How to Setup XP-M4L Controller in xPortalNet Software
- How to Backup xPortal3000 Database
- How to Restore xPortal3000 Database
- When Users Flashed Card on RDMFX or RDMFXE Reader, the Reader Responded with a Beep Sound But Software is Unable to Receive any Transactions from Controller
- After Repairing the MCI, xPortalNet v1.0 Software is Still Unable to Detect the Plugged In License
- When User Flashed Card on Exit Plato Reader, the Reader Responds with Only One Beep Sound
- When Users Flashed Card on the Plato Reader, the Reader Responded with Only One Beep Sound and Both LEDs are Turned On
- How to Configure XP-SNET Controller to Integrate with Turnstile System
- When Visitor Flashed a Visitor Access Card on a Tenant Exit Reader, the Visitor Access Card is Able to Trigger the Flat Barrier Turnstile for Tenant
- How to Configure the Real-Time Export Transaction in xPortalNet Software
- How to Configure the Real-Time Export Transaction in xPortal3000 Software
- A Majority of Registered Card User Suddenly Failed to Gain Door Access After System User Downloaded New Card Data to the Controller
- Why the XP-SNET-E32R extension board is unable to show UP status after sending door setting to XP-SNET controller for Lift Masking Application
- When visitor access card is flashed to exit reader for visitors, the xPortalNet software is unable to automatically sign out the visitor
- Why the xPortalNet Client Floor Plan always Point to Input 1 Details Only Regardless of which Device is Clicked by the User
- Misdetection of Virus in xPortal3000 Software
- How to Setup Purge Visitor in xPortalNet Software
- How to Configure Schedule Task in xPortalNet Software
- How to Setup Auto Sign Out Expired Visits Action Procedures in xPortalNet Software
- How to Configure Event Filters in xPortalNet Software
- How to Configure the Display Option in Event Filters
- How to Configure the Discard Option in Event Filters
- How to Configure the Filtered Option in Event Filters
- How to Configure Guard Tour Reader in xPortalNet Software
- How to Configure Guard Tour Check Point in xPortalNet Software
- How to Configure the Guard Tour Schedule in xPortalNet Software
- How to Perform the Guard Tour Checking
- How to Configure the Floor Plan in xPortalNet Software
- How to Create Floor Plan Group in xPortalNet Software
- How to Configure Tenant Group in xPortalNet Software
- How to Activate the License File in xPortalNet Software
- How to Configure Transaction Direction for Bi-Directional Turnstile
- How to Configure Partitioning Settings in xPortalNet Software
- After Completing Software Configuration for XP-SNET Controller, the xPortalNet Software Showed Controller "Down" Status
- When Users Flashed Card on the XP-GT3500L, the Controller is Unable to Detect the Card and Does Not Respond to the Flashed Card
- Why is the Physical Door Still Locked by the Electromagnetic Lock Even After Users Send Security Off Command via OPC Client
- Flashed Valid Card to Lift Reader but Users are Still Unable to Press Any Floor Button on Destination Operation Panel (DOP)
- How to Connect Fire Alarm Signal to XP-SNETv2 or XP-SNETv4 Controller
- After Activating Purge Visitor Feature, Several Regular Visitor Records are Missing
- Why is the XP-GTR1200's Buzzer Still Beeping as if Door Forced Open or Door Left Open Status Occurred Even Though the Door is Closed
- How to Perform Auto Database Migration for Existing xPortalNet v1.5 Database
- Why are Users Unable to Generate Door User List Report, with the Software Showing Error Message of "No Staff or Visitor Records Found" in xPortalNet HS Software
- When Users Flashed a Valid Access Card on the Entry Reader, the Reader Responded with a Beep Sound but the Traffic Barrier Gate is Not Triggered Open
- How to Relocate the Existing xPortal2005 Database to a New PC
- How to Check the Current Controller Firmware Version Using the xPortal3000 or xPortalNet Software
- How to Identify XP-M1000i and XP-M2000i Controller Board Compatibility with Different Firmware Versions
- How to Configure Alarm Configuration in xPortalNet Software
- How to Configure Alarm Definition in xPortalNet Software
- How Can I Know of the List of Staff That is Still In or Outside of The Building When Using the xPortal3000 Software
- How to Configure Default Door Access or Floor Access Assignment in xPortalNet Software
- How to Enforce Higher Security Access Control on the Staff Authentication for Door Access in xPortalNet Software
- How to Check The Default Maximum Client Seats Available When Using MicroVMS II Software
- How to Fix the Problem where xPortal3000 Database Initialization Failed When Using Firebird v2.5 in 64-bit Windows
- How to Display Card No. and Card Serial No. to Hex Format in xPortalNet HS Software
- How to Import Staff Record With Card No. and Card Serial No. in Hex Format in xPortalNet HS Software
- How to Use the Restore Translog Tool to Restore Missing Transaction Data in xPortalNet Software
- How to Terminate Sensor Wiring Connection to Extra Inputs on XP-SNET Controller and to Configure the Inputs for Alarm Monitoring Purposes
- How to Terminate Output Wiring Connection to Extra Output Points on XP-SNET Controller and to Configure the Outputs
- How to Add New Field in The Visitor Information in xPortalNet Software
- How to Install the Redundancy Service
- How Do I Create and Print the New Staff Badge Design in xPortalNet Software
- How to Export Staff Record in PDF Format by Using xPortal3000 Software
- Unable to Login to xPortalNet Software Due to Error Message of "Invalid User Account Period!"
- How to Set the Card No Length and Card No Start Position Correctly
- How to Change the Default Door Status Icon from the Floor Plan
- How to Create a New Floor Plan Template in xPortalNet Software
- How to Check The Report of Inactive Users Within a 2 Months Time Period
- How to Import and Configure CAD File as Floor Plan Image
- How to install the Firebird Database v2.5
- How to Set The Door to Auto Release During Certain Hour
- How to Configure xPortalNet Software to Allow User to Access Door During Weekend Only
- How to Clear AntiPassBack Flag for Staff Card
- How to Clear Card Locked Out Flag for Staff Card
- Why is the "User Already Login" Error Message Shown When Login to the xPortalNet Software
- How to Reset the System User's Password Back to the Default Password
- How to Check The Settings Configured by The System User At a Specific Date And Time in xPortalNet Software
- How to Configure XP-M1000i Controller IP Address By Using The Device Discovery Function in xPortalNet Software
- The Safest Way to Delete All Card Records from the Controller
- What is The Fastest Way to Delete Selected Staff Records from The Database
- How to Configure a Temporary Card to Replace a Lost Staff Card
- How to Check Earthing Connection Using a Digital Multimeter
- Why Did the xPortalNet Client Software Showed the Access to the Path is Denied Error Message During Login
- During First Time Registration of Visitor Card User, the Software Showed Error Message of "No Visitor Card is Available"
- Why are Users Unable to Generate Transaction Report with xPortal3000 Client Showing Error Message Indicating "No Data Found"
- How to Setup XP-M1000i PoE Controller
- Why xPortalNet Service Showed "Test Database Connection" Error Message after Running the xPortalNet Services
- How to Configure and Setup XP-SNET-GAC
- How to Configure XP-SNET Controller for Global Antipassback (GAC) Application
- A General Guide for RS-485 Communication
- How Can I Check the Card Holder Information After He or She Accessed the Door
- How to install the Firebird Database v3.0
- How to Configure the SMS Notification to Notify the User When Fire Alarm is Triggered
- How to Fix xPortalNet Software Hang Problem
- I have just Installed a XP-GT3200 or XP-GTR1200 Controller but it is Not Responding to Flashed Valid Access Card
- Why the Standalone Reader Keeps on Producing Beeping Sound when Door is Closed
- Why is the Staff Name Shown as "Unlisted User" from the Transaction List
- How to Batch Add Staff Record in xPortalNet Software
- How to Add Staff Record using Scan List in xPortalNet Software
- How to Add Staff Record using Import Staff in xPortalNet Software
- Error Message of "SQL Server Does Not Exist or Access Denied" is Shown When Users Attempt to Launch xPortalNet Server (Solution 2)
- How to Setup the xPortalNet Services to Run Automatically after Starting Up the PC
- Why are Users Unable to Delete Door Accessibility Code
- How to Change Staff Card PIN Number in xPortalNet
- How to Install Microsoft SQL Server Express 2014
- What are the Default xPortal Software Login IDs
- How to Create New xPortalNet Software System User ID
- How to Allow Software to Communicate Through Windows Firewall
- I have Just Installed a New XP-GT or XP-GTR Controller but it's Status is Shown as Down in Device List
- How do I Change Verification Mode to Card + PIN Mode in xPortalNet Software
- Can XP-GTR1200L Controller Read Mifare Card
- Why is the Software Showing Slightly Incorrect Card Number from the Latest Event List Window
- How to Configure xPortalNet Software to Prevent Door Access During Holidays
- Why is the Door Lock Always Released at all Times
- How to Reset the XP-M1000x Controller to Factory Default Setting (ColdStart)
- What are the Meanings of the Symbols in the XP-GT or XP-GTR Controller LCD Screen
- Why are Users Unable to Enrol Fingerprint Templates at XP-GT Controller
- Why did the xPortalNet Comm Server Showed 'Cannot Open Database "XPNDB" Requested by the Login. The Login Failed' Error Message During the Initialization of xPortalNet Database
- How to Manually Register XXX.OCX File in Windows Operating System for E-LIP Emulator Application
- How to Connect Fire Alarm Signal to XP-GLS5000 Controller?
- How to Connect XP-GLS5000 Controller to XP-SNET-E32R Extension Board for Lift Masking System Application
- How to Assign XP-GLS5000 Controller to Function as Lift Controller
- How to Configure Connection, Controller, and Door Settings for XP-GLS5000 Controller with xPortalNet HS v1.8 Software
- How to Reset the Standalone Keypad Reader to Factory Default Setting (ColdStart)
- How to Troubleshoot RS485 Communication between Controller and xPortal Software
- How to Troubleshoot RS232 Communication between Controller and xPortal Software
- How to Configure 5 Door Access Code in xPortalNet Software
- Why xPortalNet Software Failed to Send the Test Email for Email Notification Feature
- Why xPortalNet Software Failed to Send the Test SMS for SMS Notification Feature
- How to Configure Door Access Expiry Feature using XP-SNET v4 Controller
- Unable to Start xPortal3000 Server Configuration Manager with the Error Message of "Fail to check database version" Shown by the Software
- How to Connect XP-SK32 Controller to Door Accessories
- How to Troubleshoot General Hardware Problems of the XP-SK32 Controller
- How to Connect XP-SR40 Controller to Door Accessories
- How to Connect XP-M1000x Controller to Door Accessories
- How to Troubleshoot General Hardware Problems of the XP-M1000x Controller
- How to Connect XP-SR1000 Controller to Door Accessories
- How to Connect XP-SR200K Controller to Door Accessories
- Unable to login to xPortal Software Client with the Error Message of "Invalid setting. Please contact administrator"
- How to Add a Software into Antivirus Exception List
- How to Allow a Software Application to Communicate through Windows Firewall
- How to Connect XP-SNET controller to Door Accessories and Extension Boards
- How to Troubleshoot LAN Connection Issues with XP-M2000i or XP-M2300i Controllers
- How to Perform ColdStart Operation for Legacy XP-GT or XP-GTR Controller
- How to Enter into Programming Menu for Legacy XP-GT or XP-GTR Controllers
- How to Set Legacy XP-GT Controllers As Entry and Exit Readers for Single Door Application
- How to Connect Legacy XP-GT3200 or XP-GTR1200 Controller to Door Accessories
- How to Configure Legacy XP-GT or XP-GTR Controllers Using Network Connection
- How to Troubleshoot the Issue where Legacy XP-GT or XP-GTR Controller Status is Shown as Down
- How to Troubleshoot the Issue where the Attendance Report for Legacy XP-GT Controllers Only Show Valid Entry or Valid Exit Transactions
- How to Troubleshoot the Issue where Users are Unable to Enter into Programming Menu of XP-M1000x Controller (Legacy Controller)
- How to Enter into Programming Menu for XP-M1000x Controller (Legacy Controller)
- How to Configure Auto Lock Release Time Zone at XP-M1000x Controller (Legacy Controller)
- How to Change CardPIN Number when Using XP-M1000x Controller (Legacy Controller)
- How to Install Card User using XP-M1000x Controller (Legacy Controller)
- How to Configure the XP-SNET Controller Using Network Connection
- How to Setup Connection, Controller, and Door Settings using xPortal3000 Startup Wizard
- How to Configure Address Setting for XP-SNET Reader and MK800 Reader Interface Module
- How to Change the MasterPIN using the XP-M1000x Controller (Legacy Controller)
- How to Troubleshoot the Issue where XP-SNET Controller is Down
- How to Program Master Cards for XP-SR40 (Legacy Standalone Controller)
- How to Install, Delete and Clear All Cards from XP-SR40 (Legacy Standalone Controller)
- Why the XP-M1000i Controller's Buzzer Keep Beeping Even Though the Door is Closed
- How to Use Device Lookup Feature in xPortal3000 Software
- Why the XP-SR40 (Legacy Standalone Controller) Keeps Sounding Beep Every 1 Second
- How to Troubleshoot the Issue Where Users get "Wrong Time Zone" Transaction And Failed to Gain Door Access
- How to Configure Door Zone Code for AntiPassback Application
- How to Enable AntiPassback Feature for Single Door Controllers
- How to Enable AntiPassback Feature for Multi-Door Controllers
- How to Assign XP-GLS5000 Controller to Function as Alarm Monitoring Controller in xPortalNet HS Server Software
- How to Clean Up Corrupted Microsoft .NET Framework Installations
- How to Troubleshoot .NET Framework v1.1 Error Messages
- How to Edit Daily Attendance Record in xPortalNet Software
- How to Troubleshoot the Issue where the Door is Closed or Not Released Even After Entering the Correct AutoPIN Number
- How to Connect XP-CPRO (Legacy Controller) to Door Accessories and MK800 Reader Interface Module
- How to Configure XP-M1000i or XP-M1300i Controller Using RS485 or RS232 Connection
- How to Troubleshoot the Issue where the XP-M1000i or XP-M1300i Controller is Down
- How to Send or Download Data to the Controller
- What is the Windows OS Requirements for xPortalNet Software
- What is the Windows OS Requirements for xPortal3000 Software
- How to Configure XP-MK800 Address Setting Jumper
- How to Troubleshoot the Issue where XP-SNET Controller is Unable to Send Data to xPortalNet Software
- How to Configure XP-CPRO (Legacy Controller) at xPortalNet Software
- How to Troubleshoot the Issue where the XP-CPRO (Legacy Controller) does not Respond to Flashed Card
- How to Install xPortal2007 Software
- How to Initialize a Fresh Database for xPortal2007 Software
- How to Troubleshoot the Issue where Users Cannot Login to xPortal2007 Software
- How to Configure XP-SNET for Door Access
- How to Troubleshoot the Issue where Door Out Unit of XP-GT3200L (Legacy Controller) is not Capturing Time Attendance
- How to Troubleshoot the Issue where xPortalNet Software Failed to Authenticate License File
- How to Troubleshoot the Issue where xPortal3000 Software Showed Unknown Card Number Transaction when Users Flashed Valid Access Card
- How to Troubleshoot the Issue where xPortalNet Software is Unable to Assign Temporary Card
- How to Use Software Text Feature to Change the Branch Name
- How to Configure "Access Function Enabled or Input Output Processor Only" Mode using XP-SNET Controller
- How to Connect XP-GLS5000 Controller with XP-SNET-E248 or XP-SNET-E32R Extension Board for Alarm Monitoring System Application
- How to Terminate Sensor Wiring Connection to Extra Inputs on XP-GLS5000 Controller and to Configure the Inputs for Alarm Monitoring Purposes
- How to Terminate Output Wiring Connection to Extra Output Points on XP-GLS5000 Controller and to Configure the Outputs
- How to Configure Instruction Control for Alarm Monitoring System Application at xPortalNet HS Client
- How to Setup Alarm Monitoring System Application Using XP-GLS5000 Controller at xPortalNet HS Server
- How to Configure XP-M1000x for Car Park Mode
- Why the Door Does Not Release after Receiving Fire Alarm Signal from the Master Controller
- How to Configure XP-M1000x as Reader Mode when Connected to XP-MK800 Relay Board and XP-CPRO Controller
- How to Connect Legacy Programming Reader XP-C80KL to xPortal3000 Software to Program Mifare Card
- How to Add Controller, Connection, and Door Settings in xPortal3000 Software Using New Controller Wizard
- Why are Users Unable to Login to xPortal3000 Client
- How to Configure the xPortal3000 Software to Use Mifare Card Serial Number as Card Identification
- How to Program or Write Card Number to Mifare Card Using Mifare Programming Reader in xPortal3000 Software
- How to Configure Read Only Mode for Mifare Cards in xPortal3000 Software
- How to Bulk Write Card Number for Mifare Cards in xPortal3000 Software
- How to Initialize xPortalNet Software Database
- How to Use Mifare Card Programming for Bulk Write Card Identification
- What if I didn't Change the Default Read and Write Keys from the Mifare Card Options for Mifare Sector Reading
- Why does the Software Show "The Card No. Detected Already Exist in the Software Database" When Adding Card Serial Number
- Why does the Software Show "Unable to Read Mifare Card Settings! Authentication Fail" When Reading Mifare Card
- Why does the Software Transaction Show "Unknown Card Number" When User Scanned Programmed Mifare Card
- Why does the Software Cannot Detect the Mifare Card During the Programming Process
- How to Continue the Mifare Card Programming Process if the Software Prompted "The Bulk Write Card Task has been Halted due to Error" Message
- How to Continue the Mifare Card Programming Process if the Software Prompted "Enrolment of Mifare card failed! Please place another card for enrolment" Message
- How to Troubleshoot the Issue where the Double Leaf Door Configuration is Not Released or Only 1 Door is Released
- How to Create Shift Rostering in xPortal2007
- How to Troubleshoot the Issue where xPortal2007 is Unable to Add Recurrence during Shift Rostering Configuration
- How to Batch Modify the Daily Roster Scheduling in xPortal2007 Software
- How to Batch Swap between 2 shifts in Daily Roster Scheduling in xPortal2007 Software
- How to Batch Delete the Daily Roster Scheduling in xPortal2007 Software
- How to Clear AntiPassBack for the Legacy XP-GT or XP-GTR Series Controllers
- How to Install New User in Legacy XP-GT or XP-GTR Series Controllers without Using the Card
- Why am I Unable to use AutoPIN in the Legacy XP-GT or XP-GTR Series Controllers
- How to Configure Baud Rate Settings on MCI
- How to Connect XP-M1000X Controller to Server PC Using RS485 together with MCI and Configuring Software Settings in xPortalNet Software
- How to Set Auto Lock Release Time Zone at XP-M1000X
- How to Continue to Backup xPortalNet Software Database if SQL Management Studio Show Error Message of Sector Size
- How to Add Staff Record using Startup Wizard in xPortal3000 Software
- How to Import Staff Record using Startup Wizard in xPortal3000 Software
- What is Selective Download in xPortalNet Software and How to Enable or Disable Selective Download
- Why are Users Unable to Access Door with the xPortalNet software Showing Unknown Card Number Transaction
- How to Create New Event Code in xPortalNet Software
- How to Troubleshoot the Issue where the Legacy Programming Reader XP-C80KL Cannot be Detected in xPortal3000 Software
- How to Troubleshoot the Issue where the xPortal3000 Software Showed Invalid [Programming Mode] Error Message
- How to Troubleshoot the Issue where the Mifare Card ID Number is Not Shown in xPortal3000 Software
- How to Connect Fire Alarm Signal to XP-M1000X Controller and to Configure Fire Alarm Lock Release Feature
- How to Configure the AntiPassBack Function in Controller Programming Menu for Legacy XP-GT or XP-GTR Controller
- Why is the EM Lock Always Released for the Door of the XP-M1000i or XP-M2000i Controller
- Why are Users Unable to Gain Access after Entering the Correct AutoPIN in XP-M1000i or XP-M2000i Controller
- Why did the Legacy XP-GT or XP-GTR Controller not Release the EM Lock Although Controller Already Showed Valid Entry Access Message
- How to Setup Gateway Configuration Using Moxa MV28 via NPort Administrator
- How to Install the Correct HID Driver for HID Omnikey 3121
- How to Configure Door settings for Attendance Capturing in xPortalNet Software
- How to Troubleshoot the Issue where 2 Units of XP-GT3200L Controller Configured as In and Out Reader Cannot Capture Time Attendance
- How to Enrol Fingerprint Template at the Legacy XP-GT Controller for Standalone Applications
- How to Troubleshoot the Issue where xPortalNet Software Recorded the Invalid AutoPIN Transaction in the Latest Event List Window
- How to Troubleshoot the Issue where Users are Unable to Login to xPortalNet Software After Installing the Software
- How to Troubleshoot the Uplink Communication Issue for the XP-M1000X controller
- How to Troubleshoot the Issue where XP-M1000X Controller Status Shown as Down in xPortalNet Software
- How to Connect 24Vdc Fire Alarm Signal to MicroEngine Controllers Using External Relays
- How to Troubleshoot the Issue where All Staff Shown as Absent in Daily Attendance Report
- How to Perform the ColdStart Operation for MicroEngine Standalone Controllers
- How to Enter to Programming Menu for XP-SR200K Controller
- How to Validate Error during SQL Server Installation
- How to Troubleshoot the Issue where the EM Lock is Always Disengaged for the XP-M1000X Controller
- How to Troubleshoot the Issue where the EM Lock does not Release After User Scanned Card at XP-M1000X controller
- How to Configure XP-M1000X Controller for Card + PIN Mode Operation
- How to Configure XP-M1000X Controller as Exit Reader and XP-RDPRX as Entry Reader
- How to Troubleshoot the Issue where xPortalNet Services Suddenly Stopped
- How to Troubleshoot the Issue where xPortal3000 Showed Error During Import Staff
- How to Troubleshoot the Issue where Users are Still Able to Access the Door after Card Records has been Deleted from xPortalNet Software
- How to Troubleshoot the Issue where the Transaction or Attendance Report Show Unlisted User
- How to Set Output Time Zone for XP-SNET Controller in xPortalNet Software
- How to Set the Door Back to Normal Operation After Fire Alarm is Triggered in xPortalNet Software
- How to Troubleshoot the Issue where xPortal2005 Software Showed the "Could Not Find a Part of the Path" Error Message
- How to Troubleshoot the Issue where Users are Unable to Install Microsoft SQL Server 2008 where the Instance Name is Already in Use
- How to Troubleshoot the Issue where Users still can Access All Floors after Configuring Floor Access Level in xPortalNet Software
- How to Configure XP-SNET Controller Using RS485 Connection in xPortalNet Software
- How to Configure ADDR DIP Switch for XP-SNET-E5D Extension Board to Function as Door Access Mode
- How to Connect XP-SNET Controller to XP-SNET-E5D Extension Board
- How to Connect Door Accessories to XP-SNET-E5D Extension Board
- How to Connect Third Party Entry Reader on XP-SNET-E5D Extension Board
- How to Configure Door Settings for XP-SNET-E5D Extension Board with xPortalNet Software
- How to Configure XP-SNET-E5D Extension Board in xPortalNet Software for Door Access Application
- How to Connect MPS-330 Switching Power Supply to MicroEngine Controllers
- How to Use Card Plus PIN Mode for XP-M1000i Controller
- How to Reset or Change xPortalNet Client User's Password
- How to Troubleshoot the Issue where xPortal2007 Cannot Initialize Database During the First Time Installation of the Software
- How to Upgrade xPortal2005 Software to xPortal3000 Software and Relocate the Database to New PC
- How to Configure XP-SNET Controller's IP Address Using Web Diagnostic
- How to Reset XP-SNET Controller to Factory Default Setting (ColdStart)
- How to Reset XP-M1000i Controller to Factory Default Setting (ColdStart)
- How to Reset XP-M2000i Controller to Factory Default Setting (ColdStart)
- How to Program XP-SR200K Standalone Controller
- How to Install, Delete and Clear All Cards for XP-SR200K Standalone Controller
- How to Delete Fingerprint Template from Legacy XP-GT Controller
- How to Troubleshoot the Issue where after Installing the Fingerprint Template to XP-GT Controller, It Showed Wrong Token Type Error Message
- How to Troubleshoot the Issue When the Controller Status is Shown as Up and then Down Intermittently
- How to Use SGate Server for Mitsubishi ELSGW Lift Interfacing
- How to Configure SGate Server to Integrate with Mitsubishi Elevator-Security Gateway (ELSGW)
- How to Request and Activate SGate Server Product License Key
- How to Install SGate Server Software for High-Level Lift Interfacing
- How to Set Door Open Time in xPortalNet Software
- How to Set Lock Release Time in xPortal3000 Software
- How to Set Door Open Time in xPortal3000 Software
- How to Set Lock Release Time in xPortalNet Software
- How to Troubleshoot the Issue where the Message of "This app has been blocked for your protection" in Windows 10 when Installing ROCKEY4 Driver
- How to Configure the Software Server PC as Fixed IP Address
- How to Configure the Detected IP Address for xPortal3000 Server PC in xPortal3000 Software
- How to Configure the Detected IP Address for xPortalNet Server PC in xPortalNet Software
- Why did the xPortalNet Services Failed to Detect the Plugged In Dongle Licence in Windows 10 Pro
- How to Configure HID Omnikey 5427 CK to Allow Users to Read HID iClass Card
- How to Set Real Time Export Scheduled by Hour in xPortal3000 Software
- How to Set Real Time Export Scheduled by Hour in xPortalNet Software
- How to Check Network Connection Using Command Prompt to Ping Controller IP Address
- How to Check xPortal Server PC's Fixed IP Address Using Command Prompt
- How to Identify the Current SQL Server Version and Edition Installed in xPortalNet Server PC
- How to Solve the Problem for Polling Agent where the xPortalNet Software did not Record any Transaction in the Latest Event List
- How to Troubleshoot the Issue where Controller Status is Shown as Down in xPortal Software while the LED Indicators of the Controller are Blinking Abnormally or Remained Lighted Up
- How to Troubleshoot the Issue where the LED Indicator of the LAN Port on MicroEngine Controller is Not Blinking Even Though the Controller is Connected to Network Switch
- How to Troubleshoot the Issue if Users are Unable to Ping the IP Address for IP Controllers in Command Prompt
- How to Troubleshoot the Issue Where the Controller Status is Shown as Down Because Users Selected the Wrong Controller Model in xPortalNet Software
- Why does the xPortalNet Server PC is Able to Ping Controller IP Address, but Controller Status is Still Shown as Down
- How to Troubleshoot the Issue where the Controller Status is Shown as Down in xPortalNet Software due to Incorrect Software Configuration
- How to Troubleshoot the System if the xPortalNet Server PC is Able to Ping All IP Controllers in Command Prompt, but All Controller Statuses are Shown as Down in xPortalNet Software
- Why the XP-GTR1500 Controller Able to Read Card But the Door Lock Not Released
- How to Troubleshoot the Issue where Users are Unable to Restore Transaction using Restore Trans Log Tool in xPortalNet Software
- How Check the Controller Model and Version Number in xPortal Software
- How Check the Controller Model and Version Number for Controller with Built-in Keypad
- How Check the Controller Model and Version Number for IP Controller using Web Diagnostic
- How to Troubleshoot the Issue Where Users Cannot Start xPortal3000 Service
- How to Troubleshoot the Issue Where Users are Unable to Delete Controller in xPortalNet Software
- How to Troubleshoot the Issue Where Users are Unable to Login to xPortalNet Software
- How to Troubleshoot the Issue Where XP-M1000X (Connected to xPortal3000) is Unable to Read the Flashed Card and Does Not Respond with Any Beep Sound
- How to Configure Partitioning Settings (Menu Access Level) in xPortalNet Software
- How to Troubleshoot the Issue Where XP-M1000X (Standalone) is Unable to Read the Flashed Card and Does Not Respond with Any Beep Sound
- How to Troubleshoot the Issue Where Users are Unable to Run xPortal3000 Software After Restoring a Backed Up Database
- How to Troubleshoot the Issue Where Users are Unable to Login xPortalNet Software with the Error Message of "Too Many Wrong Password"
- How to Configure Door Interlocking for Multi-door Controller
- Why are Users Unable to Delete Door Accessibility Group as the xPortalNet Software Showed "This Record Cannot be Deleted" Error Message
- How to Troubleshoot the Issue where the Polling Agent Status is Shown as Down in xPortalNet Software
- Why the Polling Agent (Remote Communication Gateway) Status is Frequently Shown as Down in xPortalNet Software
- How to Identify if the USB to Serial Converter is Functioning before Connecting the USB-to-Serial Converter to xPortalNet Server PC
- How to Configure Time Set Settings at XP-M1000X Controller for Standalone Applications
- How to Configure Time Zone Settings at XP-M1000X Controller for Standalone Applications
- How to Export Daily Attendance to PDF Format Using xPortal3000 Software
- How to Enable On-site Verification for Pre-registered Visitors in CloudVMS
- How to Enrol as Device Admin for Suprema Devices
- How to Enrol Face Template with Suprema Devices for Face Recognition
- How to Configure Suprema Devices to Integrate with MicroEngine Controllers
- How to activate Dynamic QR code in xPortalNet software through ME Mobile Access application (Staff presents the QR code to System User for activation)
- How to Activate the Pre-Registered Badge by Using the Activation Code in ME Mobile Access
- How to Activate Dynamic QR Code in xPortalNet Software on Behalf of Staff Who are Not Able to Present Pre-register QR Code
- How to Troubleshoot the Issue Where the "Device not connected" Error Message is Shown during Send or Retrieve Settings for Suprema Devices
- How to Change Log Folder Directory for MicroEngine Suprema Communication Services
- How to Add Visitor Pre-Registration Record with QR Token Type in Cloud VMS website
- How to Add Badge in ME Mobile Access
- How to Change Firebird Default Password
- How to Enable Pre-Registered Visitor to Gain Access to Premise Using QR Code after Registering in CloudVMS (in Single Verification Mode)
- How to Create Badge with Static QR Code Type for a Staff in xPortalNet Software
- How to Update Badge in ME Mobile Access Application
- How to Modify the Secret Key for Static QR Code in xPortalNet Software
- How to Modify the Secret Key for Dynamic QR Code in xPortalNet Software
- How to Overwrite the Default Validity Period for Dynamic QR Code in xPortalNet Software
- How to Deactivate Static QR Code for Staff in xPortalNet Software
- How to Deactivate Dynamic QR Code for Staff in xPortalNet Software
- How to Configure Extra Input and Output to Trigger Barrier Gate via Loop Detector in xPortalNet Software
- How to Configure Extra Input and Output to Trigger Barrier Gate via Loop Detector on xPortal3000 Software
- How to Connect Loop Detector to Open Barrier Gate via XP-M1000iv2 or XP-M1300i Controller
- How to Connect the Loop Detector to Open Barrier Gate via XP-M2000i or XP-M2300i Controller
- How to Physically Clean Internal Computer Component Parts
- How to Physically Clean External Computer Surface
- How to Check Disk Usage for xPortalNet Server PC
- How to Defragment Hard Disk by Schedule in Windows for xPortalNet Server PC
- How to Analyze and Defragment Hard Disk for xPortalNet Server PC
- How to Monitor Windows System Utilization for xPortalNet Server or Client PC
- How to Perform Computer Hardware Maintenance Task for xPortalNet iSMS PC
- How to Verify xPortalNet Database Backup Useability
- How to Rebuild and Reorganize SQL Server Index for xPortalNet Database
- How to Check Index Fragmentation on Indexes in a xPortalNet Database
- How to Connect XP-M1000i-SE21 Controller to Door Accessories and Plato Reader
- How to Perform Maintenance for xPortalNet Integrated Security Access Management System
- How to Configure QR Code Settings in xPortalNet Software
- How to Sign In Visitor with Static QR Code through xPortalNet Software
- How to Deactivate Visitor's QR Code Before the Visit Period Ends through xPortalNet Software
- What is the Meaning of the Response Messages when Performing a Ping Test for the IP Address of MicroEngine IP Controllers via Command Prompt
- How to Use TRACERT to Troubleshoot TCP-IP Problems in xPortalNet System
- How to Import Staff Record with Photo using Import Staff in xPortalNet Client Software
- How to Troubleshoot and Define the RTSP camera able communicate with xPortalNet Client Software
- How to Configure Jumper Settings for XP-SNET-E32R Output Relays when Connecting with XP-QNET Controller
- Why the xPortalNet Software Cannot Send SMS Notification Message After the Configured Event was Triggered
- How to Connect Fire Alarm Signal to XP-QNET Controller
- How to Configure Plato QR Reader Address Settings
- How to Connect Elevator COP Buttons to XP-SNET-E32R Extension Board
- How to Connect XP-QNET Controller to XP-SNET-E32R Extension Board for Lift Masking System Application
- How to Connect Reader and Door Accessories to XP-MK820 Reader Interface Module
- How to Troubleshoot the xPortalNet Client Software Which Suddenly Showed the CliStaffAdmin.dll File is Missing Error Message
- Why are Users Unable to Login to xPortalNet Client Software with the Software Prompting the Error Message of "User Already Login"
- Why are Users Unable to Add Holiday Date after 31st December 2020
- When Starting Up xPortalNet Comm Service, the Software Showed the Invalid License Key Error Message
- How to Assign XP-QNET Controller to Function as Lift Controller
- How to Configure Address Jumper Setting for XP-MK820 Address for Lift Access Application
- How to Configure Lift Access in xPortalNet HS PS v2.0 Server Software Application
- How to Create Floor Zone and Floor Accessibility in xPortalNet HS PS v2.0 Software
- How to Setup Lift Access System using XP-QNET Controller
- How to Download and install SQLite Studio for LID Manager API
- How to install MicroEngine LID Interfacing Services on xPortalNet PC
- How to Install LID Manager Web API on xPortalNet Computer
- How to Configure NVR & Camera Connection in xPortalNet HS PS Client v2.0 Software
- How to Configure Event Trigger for CCTV Integration with xPortalNet HS PS v2.0 Client Software
- How to Check Video Transaction Reporting from xPortalNet HS PS v2.0 Client Software
- Children Display
- How to assign XP-GLS5000 controller to function as Alarm Monitoring controller in xPortalNet HS Server software 1
- How to Retrieve System Info and Software Version from xPortalNet Software
- How to configure connection, controller, and door settings for XP-Q1200 / XP-Q1200/IP controller with xPortalNet HS v2.0 software
- How to Connect XP-Q1200i-SE Controller to Door Accessories and Plato Reader
- How to Troubleshoot RS-485 Communication Issue
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