Why are Users Unable to Login to xPortal3000 Client
Problem (Issue) Statement: | Why are users unable to login to xPortal3000 Client |
Description: | Users get error messages when attempting to login to the xPortal3000 Client. As a result of that, users are unable to access xPortal3000 Client software. |
Related Software: |
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Related Hardware: | NIL |
System Application: | NIL |
Symptom and Finding: |
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Cause: |
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Warning!
. . Summary:
. Step-by-step Guide:
Step 1: Users have to start the xPortal3000 Server Configuration Manager and ensure that the xPortal3000 Server Service is running in the background. . .
Step 1: Users have to add the xPortal3000 software into Windows Firewall exception list. Knowledge Base Link Users may refer to Unable to login to xPortal Software Client with the Error Message of "Invalid setting. Please contact administrator" for the complete procedures to add the software into Windows Firewall exception list. | |
Common Issues: | NIL |
Porting Date: | 10/4/2019 |
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