Unable to login to xPortal Software Client with the Error Message of "Invalid setting. Please contact administrator"

Unable to login to xPortal software client with the error message of "Invalid setting. Please contact administrator"

Users are unable to login to the respective xPortal software with the software prompting an error message.

• xPortal2005
• xPortal2007
• xPortal3000
• xPortalNet

• Software is blocked by Windows Firewall
• Software server is not running
• Incorrect Server connection setup
• Incorrect TCP Port number setup

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Step 1: Open the System and Security window from the operating system's Control Panel. Click Allow an app through Windows Firewall.

Figure 2: System and Security Window

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Step 2: The Allowed apps window will then be shown. Ensure that the xPortal software is allowed access through the Windows Firewall. If the checkbox for the respective xPortal software is unticked, click Change settings > Allow another app... to add a new application to the allowed list.

Figure 3: Allow Another App to Access Through Windows Firewall

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Step 3: In the Add an app window, browse for the respective xPortal software application to grant network access to.

Figure 4: Add an app Window

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Step 4: Click Network types to specify whether you want to allow the app access on public or private networks (or both). Click OK to save the changes.

Figure 5: Choose Network Types Window

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• To run and start the software server application:

Step 1: Please run and start the xPortal Server software application before running the xPortal Client software. Users will see the following messages when the xPortal Server is started:

Figure 6: Various Indications of the xPortal Server Being Started and Running

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• To configure the Server Connection in xPortal Client software application:

Step 1: Run the xPortal Client software application. Click Connection Setup under the login credentials fields in the login window.

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Step 2: The Server Connection window will be shown. Set the correct Server IP Address if users choose to identify the server location by IP Address. Alternatively, set the correct Server Computer Name if users choose to identify the server location by Computer Name.

Figure 7: Server Connection Window

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Step 3: Set the correct port number in the Port field further down the window.

Figure 8: Port Field in Server Connection Window

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Step 4: Click OK to proceed to login into xPortal Client software.