After Installing HID Omnikey 3121 driver, Users Still Unable to Read MyKad Details with the 'No card detected' Message Prompted

Even after installing the correct device driver for Omnikey 3121, users are still unable to use Omnikey 3121 to read MyKad details in visitor registration. Software prompted the 'No Card Detected' error message as shown in the figure below:

Figure 1: 'No card detected' Error Message.

When users verified if the PC detected the Omnikey 3121, the device manager indicated that the Omnikey 3121 is detected as 'Microsoft Usbccid Smartcard Reader (WUDF), as shown in the following figure:

Figure 2: Show on Device Manager> Device list > Smart card readers> Microsoft Usbccid Smartcard Reader (WUDF).

Summary

• To update HID Omnikey 3121 driver from Device List.

Step-by-step Guide:

• To update HID Omnikey 3121 driver from Device List:

Step 1: Launch 'Computer Management' by right-clicking Computer icon and the select Manage.

Figure 3: Right-Click on Computer and Click Manage


Step 2: Go to Device Manager and expand the Smart card readers section.

Figure 4: Expand the Smart Card Readers Section


Step 3: Right-click on Microsoft Usbccid Smartcard Reader (WUDF), then run Update Driver Software…

Figure 5: Click Update Driver Software to Update the HID Omnikey 3121 Driver


Step 4: In the next window, select Browse my computer for driver software. Then, select Let me pick from a list of device driver on my computer and click Next button.

Figure 6: Selecting Browse My Computer for Driver Software

Figure 7: Selecting Let Me Pick from a List of Device Drivers on My Computer


Step 5: The Update Driver Software – Microsoft Usbccid Smartcard Reader (WUDF) window will be shown. Check the Show compatible hardware checkbox and select Omnikey 3x21 as the model. Click Next to begin updating the driver.

Figure 8: Selecting Omnikey 3x21 as the Device Driver to be Installed


Step 6: When Windows has successfully updated the HID Omnikey 3121 driver, the following window will be shown. Click Close to exit.

Figure 9: Driver Software Installation Success Window


Step 7: Go to device manager to verify that the Windows operating system indeed has recognized the smart card reader as Omnikey 3x21. Users can now use the HID Omnikey 3121 to read MyKad details.

Figure 10: Verifying that the Correct Device Driver is installed