When User Flashed Card on Exit Plato Reader, the Reader Responds with Only One Beep Sound

Owned by Tan Rong Wei (Unlicensed)
Last updated: Dec 30, 2020
2 min read

Problem (Issue) Statement:

When user flashed card on exit Plato reader, the reader responds with only one beep sound.

Description:

After installing the XP-M1000i door controller and completing the cable termination to entry & exit Plato readers, upon power up, when user flashed card on exit Plato reader, the reader responded with only one beep sound.

Related Software:

NIL

Related Hardware:

  • XP-M1000iv2 v5.31
  • Plato Reader C80S v5.03

System Application:

  • Door Access System
  • Lift masking Access System
  • Turnstile Access System

Symptom and Finding:

After hardware installation and configuration completes, user flashed card on both readers. Entry reader responded with 4 beep sounds but exit reader responded with only one beep sound.

Cause:

The DIP-switches for ADDRESS on exit Plato reader was not assigned.

Solution:

Summary

  • To troubleshoot the exit Plato reader.

Step by step guide:

  • To troubleshoot the exit Plato reader:

Step 1: Switch off the XP-M1000i controller's power source or disconnect the reader from the XP-M1000i controller.


Step 2: Open the back cover of the exit Plato reader.


Step 3: Check the DIP switches for ADDRESS setting. Ensure that the DIP switches for ADDRESS are configured to exit reader.


Knowledge Base Link

User can be refer to How to Configure Plato Reader's DIP Switch Address Settings for the complete guide to set the Plato reader ADDRESS settings.




Step 4: It is discovered that the DIP switches for ADDRESS is configured to "0". Configure the DIP switches for ADDRESS setting to "1" for exit reader.
The Correct Address Setting for Exit Reader for Door 1
Figure 1: The Correct Address Setting for Exit Reader for Door 1


Step 5: Switch on the XP-M1000i controller or connect the reader back to the XP-M1000i controller.


Step 6: Test to confirm that the readers are working as intended. Flash an access card without access to the door on both entry & exit readers. Both readers should respond with 4 beep sounds. Re-install the cover for the reader.

Date Documentation:

23/7/2018 (Rev 1.0)

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