Flashed Valid Card to Lift Reader but Unable to Select Floor Buttons

Problem (Issue) Statement:	Flashed Valid Card to lift car reader but unable to select floor buttons
Description:	Site layout consisted of 1 unit of XP-SNET, 2 units of XP-SNET-E32R extension relay board and 2 units of Plato readers to control 2 units lift panel within 2 units lift car. For normal operation, the system requires restriction in lift access, where a particular floor can only be selected if user has presented a valid card to lift car reader. Each valid card issued will permit access to certain pre-programmed floors, but not the other floors. During functionality testing, the system engineer faced technical issues where the XP-SNET-E32R extension relay board for lift panel 2 does not respond after a valid card is flashed to the lift car reader.
Related Software:	/wiki/spaces/SRN/pages/97288477
Related Hardware:	/wiki/spaces/FRN/pages/104202349, XP-SNET-E32R extension board and Plato reader C80S v6.07
System Application:	Lift Masking System
Symptom and Finding:	When a valid card is flashed on the lift car reader, the controller recorded a 'Valid Entry Access' transaction. When checked, the hardware DIP switches for XP-SNET, XP-SNET-E32R, and Plato readers are configured properly.
Cause:	Software configuration for unit no. of 'Lift Panel' for lift panel 2 is discovered to be incorrect.
Solution:	Warning! Users are not recommended to run any xPortal software in Windows XP* operating system as the system is unstable* Users are also advised to stop the xPortal Services before shutting down the Server PC* to prevent any missing transaction issues.* . . Warning! The XP-SNET controller will not send fire alarm signal over to the connected XP-SNET-E32R and/or XP-SNET-E248 extension boards if the configuration settings for the XP-SNET controller is not completed. Complete the configuration settings for XP-SNET controller in order for XP-SNET-E32R and/or XP-SNET-E248 to respond accordingly to fire alarm signals. . . Summary To re-configure the Floor Relay for Lift Panel 2 and follow XP-SNET-E32R address assignment. Step by step guide: To-reconfigure the Floor Relay for Lift Panel 2 and follow XP-SNET-E32R address assignment: Step1: Go to xPortalNet Server> Server Admin > System Device Setup > Lift Panel. Step 2: The Lift Setup window will be shown. Select the affected Lift No and click Modify. Step 3: Correct the Lift No and click OK. Figure 1: Edit Lift Window. Note Lift No. setting for Lift is same as Unit No setting for doors. Step 4: After changing the Lift No, re-send door settings to the affected lift controller.
Date Documentation:	23/3/2018 (Rev 1.0)

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Technical Knowledge Base

Flashed Valid Card to Lift Reader but Unable to Select Floor Buttons

Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable

Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.

The XP-SNET controller will not send fire alarm signal over to the connected XP-SNET-E32R and/or XP-SNET-E248 extension boards if the configuration settings for the XP-SNET controller is not completed.

Complete the configuration settings for XP-SNET controller in order for XP-SNET-E32R and/or XP-SNET-E248 to respond accordingly to fire alarm signals.

Summary

To re-configure the Floor Relay for Lift Panel 2 and follow XP-SNET-E32R address assignment.

Step by step guide:

To-reconfigure the Floor Relay for Lift Panel 2 and follow XP-SNET-E32R address assignment:

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