Flashed Valid Card to Lift Reader but Users are Still Unable to Press Any Floor Button on Destination Operation Panel (DOP)

• xPortalNet v1.5.0.110

Even after successfully sending Floor Security OFF command, none of the floor buttons on the DOP can be selected.

Figure 1: Floor Security Off Command Sent Successfully to the Affected Lift Controller

In the Lift Motor Room, it was discovered that the configured relay outputs on the XP-SNET-E32R extension board are turned OFF.

Figure 2: Configured Relay Outputs on XP-SNET-E32R Extension Board are Turned Off Despite Floor Security Off Command

Further investigation on the Controller status in the Device List revealed that the Fire Alarm status is Triggered.

Figure 3: Fire Alarm Status is Triggered

Summary:

• To disable Fire Alarm in XP-SNET controller.

Step-by-Step Guide:

• To disable Fire Alarm in XP-SNET controller:

Step 1: Ensure that the fire alarm signal from fire alarm panel is properly terminated at the XP-SNET controller board.

Step 2: If fire alarm signal for normal operation (NC contact) is not available at site, users have to terminate a jumper cable to deactivate Fire Alarm Mode on XP-SNET controller board.

Figure 4: Deactivating Fire Alarm Mode by Terminating a Jumper Cable at the Fire Alarm Terminal

Step 2: Once XP-SNET controller is back in normal operation mode (fire alarm deactivated) all LED relay outputs on the XP-SNET-E32R extension board will be turned "ON" during Floor Security OFF command.

Step 3: Verify that the controller's Fire Alarm status in Device List will be shown as "Normal" state.

Figure 5: Controller's Fire Alarm Status Indicated as Normal

Step 4: Test the system by flashing a valid access card on Plato reader and confirm that the users are able to press the floor button on DOP in Lift car.