How to Enable Visitor Auto Sign Out Feature at xPortalNet

Owned by Tan Rong Wei (Unlicensed)
Last updated: Dec 30, 2020
3 min read

Problem (Issue) Statement:

How to enable Visitor Auto Sign Out feature at xPortalNet

Description:

A guide to enable Visitor Auto Sign Out feature at xPortalNet. The Visitor Auto Sign Out feature allows visitors to automatically sign out from the facility when visitors flashed the access card on the exit reader before exiting the building.

Related Software:

  • xPortalNet Standard
  • xPortalNet PS

Related Hardware:

  • All controller Model

System Application:

  • Visitor Management System

Symptom and Finding:

When visitors flashed access card at the exit reader before dropping the access card at the drop box, software does not record the visitor signed out transaction. When system users checked the Visitor Still In report, the visitor is indicated as still in the facility.

Cause:

The Visitor Auto Sign Out feature is not activate.

Solution:

Warning!

  • Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable

  • Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.

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Summary

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Step by step:

  • To ensure that the pre-requisite requirements are fulfilled:

Step 1: Ensure that the controller and door statuses are shown as UP in the software.


Step 2: Ensure that the visitor access card database has been setup.


Knowledge Base Link

Users can refer to KB- How to setup Visitor Management System on xPortalNet software for more information about setting up the visitor access card database.




  • To enable Visitor Auto Sign Out feature:

Step 1: Go to xPortalNet Client > Data Setup > System Setting > Door.


Step 2: The Door Setup window will be shown. Select the door required to enable Visitor Auto Sign Out feature and click Modify.
 Door Setup Window
Figure 1: Door Setup Window


Step 3: The Edit Door window will then be shown. At the Visitor Auto Sign Out flag dialog box, select Yes. Specify the Visitor Auto Sign Out Transaction Direction as "Exit Only" for exit transaction. Click OK to save the changes.
Edit Door Window
Figure 2: Edit Door Window


Tip

  • Field highlighted in yellow (Visitor Auto Sign Out Trans. Direction) is only available on xPortalNet software v1.5.0.148 and above.
  • The Visitor Auto Sign Out Trans. Direction feature is to allow system users to configure the auto sign out transaction's direction. The software system will automatically sign visitor out based on this setting.




Step 4: The following message window will be shown to indicate that the Record is Updated. Click OK to continue. The fingerprint template data has been sent to the XP-GT controller.
Record Updated Window
Figure 3: Record Updated Window


Step 5: The Send Data and Command window will be shown. Please wait for the Send Data and Command process to complete before clicking Close.
Send Data and Command Window
Figure 4: Send Data and Command Window


Step 6: Back at the Door Setup window, click Close to exit the window.


  • To observe the Latest Event List window to ensure that software automatically signed visitor out after visitor flashed access card at exit reader:

Step 1: Using the visitor's access card, flash the card at entry reader to confirm the entry of the visitor. Then, flash the same access card at the exit reader to see if the software will automatically sign the visitor out.


Step 2: Go to xPortalNet Client > Latest Event List to observe the recorded transactions as below. Ensure that software received "Valid Exit Access" and "Visitor SignOut" transactions.
Valid Exit Access and Visitor Sign Out Transaction
Figure 5: Valid Exit Access and Visitor Sign Out Transaction

Date Documentation:

11/6/2018 (Rev 1.0)

PROOF-READ

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Related Articles.

Containing the label "xportalnet" AND "setup-guide"

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