How Check the Controller Model and Version Number in xPortal Software

Problem (Issue) Statement:

How to check the controller model and version number in xPortal software

Description:

A guide to check the controller model and version number in xPortal software.

Related Software:

  • xPortalNet
  • xPortal3000

Related Hardware:

NIL

System Application:

NIL

Symptom and Finding:

NIL

Cause:

For first time guide to check the controller model and version number in xPortal software.

Solution:







Warning!

  • Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable

  • Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.

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Summary:

  • To check the controller model and version number in xPortal3000 software.

  • To check the controller model and version number in xPortalNet software.


Step-by-step Guide:

  • To check the controller model and version number in xPortal3000 software:

Step 1: Go to xPortal3000 Client > Device Comm > Retrieve Device Setting. The Retrieve Door Controller Settings window will be shown. Select the controller to check the controller model and version number. Click on Version icon.
Retrieve Door Controller Settings Window
Figure 1: Retrieve Door Controller Settings Window

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Step 2: The Communication Result window will then be shown. The controller model and version number will be shown in the window.
Communication Result Window Showing the Controller Model and Version Number
Figure 2: Communication Result Window Showing the Controller Model and Version Number

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  • To check the controller model and version number in xPortalNet software:

Step 1: Go to xPortalNet Client > Device Comm > Retrieve Device Setting. The Retrieve Door Settings window will be shown. Select the controller to check the controller model and version number. Click on Version icon.
Retrieve Door Settings Window 
Figure 3: Retrieve Door Settings Window

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Step 2: The Delivery Report window will then be shown to indicate the send get version command progress. Ensure that the command is sent without any errors. Click Close to continue.
Delivery Report Window
Figure 4: Delivery Report Window

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Step 3: The Communication Result window will be shown to indicate the controller model and version number. Click Close to exit from the window.
Communication Result Window
Figure 5: Communication Result Window

Common Issue

NIL

Date Documentation:

10/4/2020 (Rev 1.0)

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