User Flashed Visitor Card Without a Specific Door Access Level but Still Able to Access the Restricted Door

Owned by Tan Rong Wei (Unlicensed)
Last updated: Dec 29, 2020
4 min read

Problem (Issue) Statement:

User flashed visitor card without a specific door access level but still able to access the restricted door

Description:

Site installed 8 lanes of bi-directional speed gate (turnstile) system at the building lobby to be integrated with the access control system and visitor management system.

2 of the lanes were installed with 2 units of exit reader (in the exit direction) as dedicated tenant's speed gate lanes for tenant users while 2 other lanes were installed with exit reader coupled with access card drop box (also in the exit direction) as visitor speed gate lanes for visitors with the visitor access card.

For normal operations, tenant users have entry and exit access at the 2 lanes dedicated for tenant users with entry and exit readers; while visitors holding the visitor access card can only access the 2 lanes with access card drop box for effective visitor management.

Related Software:

  • xPortalNet v1.5

Related Hardware:

XP-SNETv4, MK800E, Plato-C80MS reader

System Application:

Turnstile (Speed Gate) Access System & Visitor Management System

Symptom and Finding:

Verified that the door accessibility level for tenants and visitor are set correctly: 

  • Door accessibility configuration for tenant: 
    Door Accessibility Configuration for Tenant Users

Figure 1: Door Accessibility Configuration for Tenant Users


  • Door accessibility configuration for visitor: 
    Door Accessibility Configuration for Visitor Users

Figure 2: Door Accessibility Configuration for Visitor Users


However, software recorded Valid Exit transaction when visitors flashed the visitor card to the tenant's dedicated lanes. The Valid Exit transaction resulted in the tenant's dedicated lane opening and allowing exit access to visitors, even though the visitor card does not have accessibility to the tenant's dedicated speed gate lanes.
Software Recorded Valid Exit Even Though Visitors have no Accessibility at Tenant's Dedicated Speed Gate Lanes

Figure 3: Software Recorded Valid Exit Even Though Visitors have no Accessibility at Tenant's Dedicated Speed Gate Lanes

Cause:

SNET controller not configured to check the Exit reader time zone.

Solution:

Warning!

  • Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable

  • Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.

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Warning!

The XP-SNET controller will not send fire alarm signal over to the connected XP-SNET-E32R and/or XP-SNET-E248 extension boards if the configuration settings for the XP-SNET controller is not completed.

Complete the configuration settings for XP-SNET controller in order for XP-SNET-E32R and/or XP-SNET-E248 to respond accordingly to fire alarm signals.

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Summary

  • To configure the XP-SNET to activate the exit reader door accessibility via the web diagnostic.


Step-by-step Guide:

  • To configure the XP-SNET to activate the exit reader door accessibility via the web diagnostic:

Step 1: Login to the web diagnostic of XP-SNET controller. (XP-SNET default IP address: 192.168.1.210)


Step 2: Key in Username and Password.
Login Window for SNET Web Diagnostics

Figure 4: Login Window for XP-SNET Web Diagnostics


Step 3: Go to Configuration > Door Controller Setup > Check exit reader door accessibility and click Confirm Change Door Setting.
Check Exit Reader Door Accessibility Checkbox

Figure 5: Check Exit Reader Door Accessibility Checkbox


Step 4: Finished.


Step 5: To monitor the transaction logs for the correct system response:

  • Use visitor card flash on exit reader and shown Wrong Time Zone: 
    Latest Event List Window Showing Wrong Time Zone Transaction

Figure 6: Latest Event List Window Showing Wrong Time Zone Transaction When Visitor Card Used at Tenant's Dedicated Speed Gate Lanes


  • Drop visitor card to exit reader of drop box, get Valid Exit Access transaction: 
    Latest Event List window Showing Valid Exit Access Transaction

Figure 7: Latest Event List Window Showing Valid Exit Access Transaction When Visitor Card Dropped at Drop Box


Note

Only XP-SNET has this feature to enable or disable Exit reader door accessibility.

Date Documentation:

2/4/2018 (Rev 1.0)

PROOF-READ

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Related Articles.

Containing the labels "door-accessibility-schedule" AND "setup-guide"

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