The Safest Way to Delete All Card Records from the Controller

Problem (Issue) Statement:	The safest way to delete all card records from the controller
Description:	There are 2 ways to clear all card records stored in the controller. For controller with programming mode, there is a function to delete the card records provided. Otherwise, you have to Coldstart the controller (reset to factory settings) and it will delete everything in the controller. Another way is to send Delete Card command from the software. This is the safest way because the card records still remains in the software database and delete card command is only sent to the selected controller(s).
Related Software:	xPortalNet v1.5.0.0 or higher
Related Hardware:	NIL
System Application:	Door Access System
Symptom and Finding:	NIL
Cause:	NIL
Solution:	Warning! Users are not recommended to run any xPortal software in Windows XP* operating system as the system is unstable* Users are also advised to stop the xPortal Services before shutting down the Server PC* to prevent any missing transaction issues.* . . Summary To Send Delete Card Command. To Verify Card Records from the Controller. . Step-by-step Guide: To Send Delete Card Command: In these steps, user will be guided to send delete card command to the controller. Important Please make sure the controller status is Up and the communication between software and controller is established. Step 1: Run the xPortalNet Client. Step 2: Go to Device Comm > Send Staff Setting. Step 3: At the Send Card Settings window, perform the following steps: Select which controller you want to clear the Card Records. Check All Card checkbox. Click Delete Card. ^{Figure 1: Send Delete Card command.} Step 4: Please wait until sending command completed. Make sure No Error from the Delivery Report. Click Close. ^{Figure 2: Sending Delete Card Delivery Report.} ^. Important If there is error found after sending delete card command, please verify the connection between controller and software is established and send the command again. . To Verify Card Records from the Controller: In these steps, user will be guided to verify the deleted card records from the controller. Step 1: Verify the deleted Card Records in the controller after sending Delete Card command. Step 2: Go to Device Comm > Retrieve Device Setting. Step 3: At the Retrieve Door Settings window, perform following steps: Select which controller you want to retrieve the Card Records. Click Card Data. ^{Figure 3: Retrieve Card Data command.} Step 4: Check All Card and Selective Retrieve from the Card Holder Selection window. Click OK. ^{Figure 4: Card holder selection window.} Info Selective Retrieve function is only available in xPortalNet v1.5.0.164 or higher. This function allows user to retrieve records which have access to the specific controller only. Step 5: Please make sure No Error from the Delivery Report. Click Close. ^{Figure 5: Sending Get Card Data Delivery Report.} Step 6: The Delivery Report should be displayed as following. Total Card Found must be 0 which indicates no records stored in the controller. ^{Figure 6: Card Records Found Delivery Report.} Step 7: Finished.
Document Date	04/09/2018 (Rev 1.0)