Why is the Staff Name Shown as "Unlisted User" from the Transaction List

Problem (Issue) Statement:	Why is the staff name shown as "Unlisted User" from the transaction list
Description:	The staff name is shown as "Unlisted User" when the access card is flashed on the reader / controller.
Related Software:	NIL
Related Hardware:	NIL
System Application:	Door Controller Mode
Symptom and Finding:	After flashing the access card, the transaction list shows "Unlisted User" transaction, and the staff is unable to access the door Figure 1: Unlisted User Transaction
Cause:	The card record is not yet downloaded to the controller. The record may exist in the database, but must be downloaded (Send Door Settings) to the relevant controllers in order for the database to be stored in the controller's memory.
Solution:	Warning! Users are not recommended to run any xPortal software in Windows XP* operating system as the system is unstable* Users are also advised to stop the xPortal Services before shutting down the Server PC* to prevent any missing transaction issues.* . . Summary: To add the staff record. To send the Door Settings to the Controller. . Step-by-step Guide: To add the staff record: Step 1: There are 4 ways to add staff record using the xPortalNet software. The 4 ways include "Manual Add", "Batch Add", "Scan List", and "Import Staff" Figure 2: Staff Detail Setup Window Knowledge Base Link Users can refer to the following KB for additional details on how to add the staff record following each methods: Manual Add: How to Add Card User in xPortalNet Software Batch Add: How to Batch Add Staff Record in xPortalNet Software Scan List: How to Add Staff Record using Scan List in xPortalNet Software Import Staff: How to Add Staff Record using Import Staff in xPortalNet Software . . . To send the Door Settings to the Controller: Step 1: Go to xPortalNet Client > Device Comm > Send Door Settings. Step 2: The Send Door Controller Settings window will be shown. Check the desired controller's checkbox and click Send All Settings. Figure 3: Send Door Controller Settings Window Step 3: The Delivery Report window will be shown. Please wait for the Send Data and Command process to complete before clicking Close. Figure 4: Delivery Report Window
Common Issues:	NIL
Porting Date:	26/11/2018 (Rev 1.0)