How to Download or Retrieve Fingerprint Template Enrolled in XP-GT Controller to xPortalNet or xPortal3000 Software Database

Problem (Issue) Statement:

How to download / retrieve fingerprint templates enrolled in XP-GT controller to xPortalNet / xPortal3000 software database

Description:

A guide to download / retrieve fingerprint templates enrolled in XP-GT controller to xPortalNet / xPortal3000 software database. This article will guide system users to download fingerprint templates enrolled in XP-GT controller to xPortalNet / xPortal3000 software database as backup.

This article is NOT APPLICABLE to XP-GT controllers used in standalone applications.

Related Software:

  • xPortal3000
  • xPortalNet Lite
  • xPortalNet Standard
  • xPortalNet PS

Related Hardware:

  • XP- GT3500L/ ABL
  • XP- GT3200L/ ABL

System Application:

  • To download / retrieve fingerprint templates enrolled in XP-GT controller.

Symptom and Finding:

NA

Cause:

For first time guide to download / retrieve enrolled fingerprint templates at XP-GT controller.

Solution:

Warning!

  • Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable

  • Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.

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Summary


Note

  • XP-GT controller must be connected to either xPortalNet / xPortal3000 software.
  • Ensure that XP-GT controller status at Device List > Controller List is shown as UP.


Step-by-step Guide:

  • To download fingerprint templates enrolled in XP-GT controllers to xPortalNet software database:

Step 1: Go to xPortalNet Client > Device Comm > Send Staff Setting.
Send Staff Setting Button
Figure 1: Send Staff Setting Button


Step 2: The Send Staff Setting window will be shown as below. Check the controller checkbox to retrieve the fingerprint templates from, specify the card number to be retrieved, and click Get Template.
Send Card Setting Window
Figure 2: Send Card Setting Window

Tip

  • There are two (2) methods to download fingerprint templates under Card Holder Selection section: either by checking the All card checkbox or specifying the user's card number.
  • The download process to download fingerprint templates from all cards may take longer.



Step 3: The Delivery Report window will be shown. Wait until the Delivery Report prompts the download process is complete before clicking Close to continue.
Delivery Report Window
Figure 3: Delivery Report Window


Step 4: The Communication Retrieval Result window will be shown to indicate the number of templates downloaded / retrieved from the controller. Click Close to continue.
Communication Retrieval Result Window
Figure 4: Communication Retrieval Result Window


Step 5: At the Get Template Retrieval Result window, all information and template data will be shown. Check the checkbox of Overwrite to overwrite the existing fingerprint template of the specified user. Click OK to save the changes.
Get Template Retrieval Result Window
Figure 5: Get Template Retrieval Result Window





Step 6: The following message window will be shown to indicate that the Record is Updated. Click OK to continue. The retrieved fingerprint template has been stored in the software database.
Record Updated Window
Figure 6: Record Updated Window

Note

  • MicroEngine recommends system users to collect fingerprint template after completing the process of installing fingerprint template for all users on XP-GT controller.
  • If site features more than one (1) XP- GT controller, please define one unit of XP-GT controller as Master Controller to add new fingerprint template.




  • To download fingerprint templates enrolled in XP-GT controllers to xPortal3000 software database:

Step 1: Go to xPortal3000 Client > Device Comm > Send Card Setting.
Send Card Setting Icon in Device Comm Menu
Figure 7: Send Card Setting Icon in Device Comm Menu


Step 2: The Send Staff Setting window will be shown as below. Check the controller checkbox to retrieve the fingerprint templates from, specify the card number to be retrieved, and click Get Template.
Send Card Settings Window
Figure 8: Send Card Settings Window


Tip

  • There are two (2) methods to download fingerprint templates from Card Holder Selection section: either by checking the All card checkbox or specifying the user's card number.
  • The download process to download fingerprint templates from all cards may take longer.



Step 3: The Delivery Report window will be shown. Wait until the Delivery Report prompts the download process is complete before clicking Close to continue.
Delivery Report Window
Figure 9: Delivery Report Window


Step 4: The Communication Retrieval Result window will be shown to indicate the number of templates downloaded / retrieved from the controller. Click Close to continue.
Communication Retrieval Result Window
Figure 10: Communication Retrieval Result Window


Step 5: At the Get Template Retrieval Result window, all information and template data will be shown. Check the checkbox of Overwrite to overwrite the existing fingerprint template of the specified user. Click OK to save the changes.
Get Template Retrieval Result Window
Figure 11: Get Template Retrieval Result Window





Step 6: The following message window will be shown to indicate that the Record is Updated. Click OK to continue. The retrieved fingerprint template has been stored in the software database.
Record Updated Window
Figure 12: Record Updated Window



Note

  • MicroEngine recommends system users to collect fingerprint template after completing the process of installing fingerprint template for all users on XP-GT controller.
  • If site features more than one (1) XP- GT controller, please define one unit of XP-GT controller as Master Controller to add new fingerprint template.

Date Documentation:

11/6/2018 (Rev 1.0)

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