When Visitor Flashed a Visitor Access Card on a Tenant Exit Reader, the Visitor Access Card is Able to Trigger the Flat Barrier Turnstile for Tenant

Visitor access cards are not configured with the door accessibility level to access the tenant exit readers. However, when the visitor access card is flashed on the tenant exit readers, the tenant exit reader allows access to the visitor access card; with the xPortalNet software logging Valid Exit Transaction.

Figure 1: xPortalNet Software Logging Valid Exit Transaction

Summary:

• To verify the visitor access card is assigned to the VISITOR door access level.

• To ensure that the configured Door Access Level is enabled for thevisitor access card.

• To activate checkexit reader door accessibility via Web Diagnostic.

• To observe the transactions recorded.

Step-by-step Guide:

• To verify that the visitor access card is assigned to the VISITOR door access level:

Step 1: Go to xPortalNet Client > Visitor Still In List, select the affected visitor and click Modify.

Step 2: In the Visitor Record window, check and reconfirm that the correct Door Access level is assigned.
.

.

• To ensure that the configured Door Access Level is enabled for the visitor access card:

Step 1: Go to xPortalNet Client > Data Setup > Door Accessibility Schedule > Select Visitor and click Modify.

Step 2: Ensure that the correct Door Access Level is enabled for the visitor access card.

Step 3: Once confirmed, click OK to exit.
.

.

• To activate check exit reader door accessibility via Web Diagnostic:

Step 1: Open IE browser (Internet Explorer) and type the XP-SNET's IP address in the address box.

Step 2: Enter the Username and Password and click OK to continue. The Web Diagnostic window will be shown as below. Click Configuration to continue.

Figure 2: Configuration Tab in Web Diagnostic Home Page

Step 3: Scroll down to Door Controller Setup section. Tick the Check exit reader door accessibility checkbox and click Confirm Change Door Setting to continue.

Figure 3: Check Exit Reader Door Accessibility Checkbox

Step 4: Click Log Out to exit from the web diagnostic.

Figure 4: Exiting from Web Diagnostic by Logging Out
.

.

• To observe the transactions recorded:

Step 1: Flash the visitor access card on the entry reader, the xPortalNet software will log the Valid Entry transaction.

Step 2: Flash the same visitor access card on the tenant exit reader, the xPortalNet software will log the Wrong Time Zone transaction.

Figure 5: Valid Entry Access and Wrong Time Zone Transactions