When Users Flashed Card on the Plato Reader, the Reader Responded with Only One Beep Sound and Both LEDs are Turned On

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When user flashed card on either entry or exit Plato reader, the readers responded with only one beep sound while the red and blue LED indicators are always turned on. It is also discovered that the xPortal3000 Latest Alarm List logged many counts of In / Out Reader Down transaction.

Figure 1: xPortal3000 Latest Alarm List Logging Several In / Out Reader Down Transactions

Controller and Plato reader kept experiencing communication Down issues due to the connection of Plato readers using the STARS topology.

Figure 2: Plato Reader Wiring Connection Using Star Topology

Summary:

• To re-terminate readers wiring connection using the Daisy Chain topology.

Step-by-step Guide:

• To re-terminate readers wiring connection using the Daisy Chain topology:

Step 1: Disconnect the terminal block for power and downlink communication for the Plato readers at the XP-M1000i controller board.

Step 2: Re-terminate the readers following the Daisy Chain topology.

Step 3: Re-connect the power and downlink terminal block of the readers to the XP-M1000i controller board.

Step 4: Switch on the controller power. Flash a valid access card on both readers to verify the functionalities of the readers.

Step 5: Monitor the event transaction list at xPortal3000 and ensure that the software logged Valid Entry / Exit transaction without logging any readers Down transaction.