Why is the Door Lock Always Released at all Times

Owned by Tan Rong Wei (Unlicensed)
Last updated: Dec 31, 2020
1 min read
Problem (Issue) Statement:Why is the Door Lock Always Released at all Times
Description:The door's electromagnetic lock is always released, everyone can gain access without even flashing card at the reader.
Related Software:
  • xPortal2005
  • xPortal2007
  • xPortal3000
  • xPortalNet
Related Hardware:All Controller Model
System Application:NIL
Symptom and Finding:NIL
Cause:

The Door Security is configured as off. This meant that the door is in free access mode. The Door Security status can be seen from the Door List tab under Device List
Door List Tab Under Device List
Figure 1: Door List Tab Under Device List 

Solution:

Warning!

  • Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable

  • Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.

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Summary:

  • To turn on Door Security mode using Send Door Command.

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Step-by-step Guide:

  • To turn on Door Security mode using Send Door Command:

Step 1: Ensure that xPortal Services is running.


Step 2: Go to xPortal Client > Device Comm > Send Door Command.


Step 3: The Send Door Command window will be shown. Select the relevant controller(s) and click Security On.
Send Door Command Window
Figure 2: Send Door Command Window


Step 4: The Delivery Report window will then be shown. Make sure that there are no errors during the sending process.
Delivery Report Window
Figure 3: Delivery Report Window


Step 5: Users can observe the Door Security status again under Door List tab to ensure that the Security  status is "Y".

Figure 4: Door Security Status as "Y" Under Door List Tab

Common Issues:NIL
Porting Date:30/11/2018 (Rev 1.0)

PROOF-READ

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