Warning! Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.
. . Summary
Step by step:
Step 1: Ensure that the card user has enrolled his / her fingerprint template at the XP-GT controller that is designated as the Master Controller (for site layout which installed more than 1 unit of XP-GT controller).
Knowledge Base Link Users can refer to the following KB articles to enrol fingerprint templates:
Step 2: Ensure that the card user's fingerprint template is able to be retrieved by the xPortalNet / xPortal3000 software
Step 3: Ensure that the XP-GT controller's status is shown as UP.
Step 1: Go to xPortalNet Client > Device Comm > Send Staff Setting.
Figure 1: Send Staff Setting Button
Step 2: The Send Staff Settings window will be shown as below. Check the controller checkbox to retrieve the fingerprint templates from, specify the card number to be retrieved, and click Get Template.
Figure 2: Send Card Setting Window
Tip There are two (2) methods to send fingerprint templates under Card Holder Selection section: either by checking the All card checkbox or specifying the user's card number. The download process to download fingerprint templates from all cards may take longer. If users checked the All Card checkbox to send all card settings, the software will first clear existing fingerprint database that is present in the controller memory, before sending the new card database to the controller memory. This process is more suited for fresh controllers that do not have existing card database.
Warning! If users click Send All command with the All Card checkbox checked, the first two commands that the software will issue to the controller are Clear Finger Print DB and Clear Card DB respectively. During this process, card users may not be able to gain access due to the aforementioned command issued by software. System users are advised to only perform this procedure during low traffic movement to minimize access interruptions.
Figure 3: Delivery Report Window Showing Clear Finger Print Template DB and Clear Card DB Command from Software
Step 3: The Delivery Report window will be shown. Wait until the Delivery Report prompts the download process is complete before clicking Close to continue.
Figure 4: Delivery Report Window
Step 4: The Communication Retrieval Result window will be shown to indicate the number of templates downloaded / retrieved from the controller. Click Close to continue.
Figure 5: Communication Retrieval Result Window
Step 5: The following message window will be shown to indicate that the Record is Updated. Click OK to continue. The fingerprint template data has been sent to the XP-GT controller.
Figure 6: Record Updated Window
Step 1: Go to xPortal3000 Client > Device Comm > Send Card Setting.
Figure 7: Send Card Setting Icon in Device Comm Menu
Step 2: The Send Staff Settings window will be shown as below. Check the controller checkbox to retrieve the fingerprint templates from, specify the card number to be retrieved, and click Get Template.
Figure 8: Send Card Settings Window
Tip There are two (2) methods to send fingerprint templates under Card Holder Selection section: either by checking the All card checkbox or specifying the user's card number. The download process to download fingerprint templates from all cards may take longer. If users checked the All Card checkbox to send all card settings, the software will first clear existing fingerprint database that is present in the controller memory, before sending the new card database to the controller memory. This process is more suited for fresh controllers that do not have existing card database.
Warning! If users click Send All command with the All Card checkbox checked, the first two commands that the software will issue to the controller are Clear Finger Print DB and Clear Card DB respectively. During this process, card users may not be able to gain access due to the aforementioned command issued by software. System users are advised to only perform this procedure during low traffic movement to minimize access interruptions.
Figure 9: Delivery Report Window Showing Clear Finger Print Template DB and Clear Card DB Command from Software
Step 3: The Delivery Report window will be shown. Wait until the Delivery Report prompts the download process is complete before clicking Close to continue.
Figure 10: Delivery Report Window
Step 4: The Communication Retrieval Result window will be shown to indicate the number of templates downloaded / retrieved from the controller. Click Close to continue.
Figure 11: Communication Retrieval Result Window
Step 5: The following message window will be shown to indicate that the Record is Updated. Click OK to continue. The fingerprint template data has been sent to the XP-GT controller.
Figure 12: Record Updated Window
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