How to Troubleshoot the Issue where after Installing the Fingerprint Template to XP-GT Controller, It Showed Wrong Token Type Error Message

Problem (Issue) Statement:	How to troubleshoot the issue where after installing the fingerprint template to XP-GT controller, it showed Wrong Token Type error message
Description:	This article will guide users to troubleshoot the issue where after installing the fingerprint template to XP-GT controller, it showed Wrong Token Type error message.
Related Software:	NIL
Related Hardware:	XP-GT1200L / XP-GT3200L XP-GT1200LABX / XP-GT3200LABX XP-GT3200LE XP-GT3200LCPX XP-GT500LE XP-GT3500L / XP-GT3500LABX XP-GT10KL / XP-GT10KLABX
System Application:	NIL
Symptom and Finding:	The controller screen showed Wrong Token Type error message after users scan the installed fingerprint.
Cause:	The 1:N Operation is not configured as "YES".
Solution:	Summary: To configure the 1:N Operation. . . Step-by-step Guide: To configure the 1:N Operation: Step 1: Delete the staff record affected, and reinstall the staff record in the XP-GT controller. . Step 2: At the Allow 1:N Operation screen, ensure that the setting is configured as "YES". Figure 1: Allow 1:N Operation Screen . Step 3: If the XP-GT controller is connected to the software, at the Add Staff Detail window, ensure that the Allow 1:N Finger Print Identification tickbox is ticked. Figure 2: Allow 1:N Finger Print Identification Tickbox
Common Issues:	NIL
Porting Date:	17/02/2020

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