Why are Users Unable to Enrol Fingerprint Templates at XP-GT Controller

Problem (Issue) Statement:	Why are Users Unable to Enrol Fingerprint Templates at XP-GT Controller
Description:	Fingerprint templates are unable to be added to the controller.
Related Software:	xPortalNet Lite xPortalNet Standard xPortalNet PS
Related Hardware:	XP-GT1200L XP-GT3200L XP-GT1200LABX XP-GT3200LABX XP-GT3200LE XP-GT3200LCPX XP-GT500LE XP-GTR1200L XP-GTR3200L
System Application:	NIL
Symptom and Finding:	After flashing the card at the door, the controller / software responded with invalid access. Using the same card number, system users are unable to add the fingerprint templates
Cause:	The Staff Record is yet to be added at the controller / software. The controller / software does not recognize the staff card number.
Solution:	Summary: To add Staff Record to software database. To add Staff Record to controller memory. . Step-by-step Guide: To add Staff Record to software database: Step 1: Please refer to the following KB to manually add Staff Record in xPortalNet Client Knowledge Base Link Users can refer to How to Add Card User in xPortalNet Software* for the complete procedures to add Staff Records in xPortalNet software.* . . To add Staff Record to controller memory: Step 1: Please refer to the following KB to add Staff Record at controller Knowledge Base Link Users can refer to How to Add Card User at the XP-GT3500 or XP-GTR1500 Controller* for the complete procedures to add Staff Records at controller.*
Common Issues:	NIL
Porting Date:	3/12/2018

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