Why are Users Unable to Enrol Fingerprint Templates at XP-GT Controller

Owned by Tan Rong Wei (Unlicensed)
Last updated: Dec 31, 2020
1 min read
Problem (Issue) Statement:Why are Users Unable to Enrol Fingerprint Templates at XP-GT Controller
Description:Fingerprint templates are unable to be added to the controller.
Related Software:
  • xPortalNet Lite
  • xPortalNet Standard
  • xPortalNet PS
Related Hardware:
  • XP-GT1200L
  • XP-GT3200L
  • XP-GT1200LABX
  • XP-GT3200LABX
  • XP-GT3200LE
  • XP-GT3200LCPX
  • XP-GT500LE
  • XP-GTR1200L
  • XP-GTR3200L
System Application:NIL
Symptom and Finding:

After flashing the card at the door, the controller / software responded with invalid access.

Using the same card number, system users are unable to add the fingerprint templates

Cause:The Staff Record is yet to be added at the controller / software. The controller / software does not recognize the staff card number.
Solution:

Summary:

  • To add Staff Record to software database.

  • To add Staff Record to controller memory.

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Step-by-step Guide:

  • To add Staff Record to software database:

Step 1: Please refer to the following KB to manually add Staff Record in xPortalNet Client

Knowledge Base Link

Users can refer to How to Add Card User in xPortalNet Software for the complete procedures to add Staff Records in xPortalNet software.

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  • To add Staff Record to controller memory:

Step 1: Please refer to the following KB to add Staff Record at controller

Knowledge Base Link

Users can refer to How to Add Card User at the XP-GT3500 or XP-GTR1500 Controller for the complete procedures to add Staff Records at controller.

Common Issues:NIL
Porting Date:3/12/2018

PROOF-READ

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Related Articles.

Containing the label "xp-gt3500" OR "xp-gtr1500" AND "setup-guide"

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