Unable to Start xPortal3000 Server Configuration Manager with the Error Message of "Fail to check database version" Shown by the Software

Owned by Tan Rong Wei (Unlicensed)
Last updated: Dec 31, 2020
1 min read
Problem (Issue) Statement:Unable to start xPortal3000 Server Configuration Manager with the error message of "Fail to check database version" shown by the software
Description:

Users are unable to start the xPortal3000 Server Configuration Manager, with the software prompting an error message indicating that the software "fail to check database version: unsupported on-disk structure for file".

Related Software:
  • xPortal3000
Related Hardware:
  • All controller models
System Application:NIL
Symptom and Finding:

When users wished to start the xPortal3000 Server Configuration Manager, the following error message is prompted by the software application:

Figure 1: Fail to Check Database Version Error Message

Cause:Users have installed a newer / older version of Firebird Server that is different from the version installed during the database initialization.
Solution:

Warning!

  • Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable

  • Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.

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Summary:

  • To uninstall the current Firebird Server version and reinstall the original version used during the database initialization 

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Step-by-step Guide:

  • To uninstall the current Firebird Server version and reinstall the original version used during the database initialization:

Step 1: Users are required to uninstall the current Firebird Server version.

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Step 2: Users are then required to install the original Firebird Server version used during the database initialization.

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Step 3: Users can then run the xPortal3000 Server Configuration Manager application, the service should be able to be started.

Common Issues:NIL
Porting Date:27/3/2019

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