I have just Installed a XP-GT3200 or XP-GTR1200 Controller but it is Not Responding to Flashed Valid Access Card

Problem (Issue) Statement:

I have just installed a XP-GT3200 or XP-GTR1200 Controller but it is not responding to flashed valid access card

Description:

After installing a XP-GT3200 / XP-GTR1200 unit, the door lock is not responding to the flashed valid access cards.

Related Software:

NIL

Related Hardware:

• XP-GT1200L

• XP-GT3200L

• XP-GT1200LABX

• XP-GT3200LABX

• XP-GT3200LE

• XP-GT3200LCPX

• XP-GT500LE

• XP-GTR1200L

• XP-GTR3200L

System Application:

Door Controller Mode

Symptom and Finding:

Downlink icon 

Door lock does not release / respond after flashing a valid access card.

Cause:

• Controller's downlink communication error or faulty

• Incorrect wiring connection

Solution:

Summary:

• Check wiring connection.

• Check Jumper J2 settings.

• Check relay board and downlink.

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Step-by-step Guide:

• Check wiring connection:

Step 1: Check and ensure that the wiring connection is correct

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• Check Jumper J2 settings:

Step 1: Check and ensure that Jumper J2 on MAS-RBU is shorted while MAS-RBT is opened.

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• Check Relay Board and Downlink:

Step 1: Connect site's current relay board to other known functional controller. Refer to Check Wiring Connection above for the relevant wiring diagram connection diagrams.

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Step 2: Connect other known functional relay board to the current controller. Refer to Check Wiring Connection above for the relevant wiring diagram connection diagrams.

Common Issues:

NIL

Porting Date:

26/11/2018 (Rev 1.0)