Why am I Unable to use AutoPIN in the Legacy XP-GT or XP-GTR Series Controllers

Problem (Issue) Statement:Why am I unable to use AutoPIN in the legacy XP-GT or XP-GTR series controllers
Description:

Information

AutoPIN feature is not supported in legacy AND new XP-GT / XP-GTR controllers.

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As a workaround for this, users can enter the ID Number to gain access. The token type "ID Number" contains 6-digits, and can be used to gain access similar to the usage of AutoPIN (which contains 4-digits). 

Related Software:
  • xPortalNet
  • xPortal3000
Related Hardware:
  • XP-GT1200L
  • XP-GT3200L
  • XP-GT1200LABX
  • XP-GT3200LABX
  • XP-GT3200LE
  • XP-GT3200LCPX
  • XP-GT5000LE
  • XP-GTR1200L
  • XP-GTR3200L
System Application:NIL
Symptom and Finding:NIL
Cause:AutoPIN feature is not supported in legacy and new XP-GT / XP-GTR controllers.

Summary:

  • Method 1: To install ID Number in controller for standalone applications (without connecting to PC software).

  • Method 2: To configure the Token Type as ID Number in the software.


Warning!

  • Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable

  • Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.

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Information

Users can choose between Method 1 or Method 2 depending on whether the controller is used in a standalone application (Method 1) or is connected to the PC software (Method 2)

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Step-by-step Guide:
  • Method 1: To install ID Number in controller for standalone applications (without connection to PC software):

Step 1: Users can configure the legacy XP-GT / XP-GTR controller to accept ID Number as token type.

Knowledge Base Link

Users may refer to How to Install New User in Legacy XP-GT or XP-GTR Series Controllers without Using the Card for the complete steps on how to install ID Number using legacy XP-GT / XP-GTR controllers.

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  • Method 2: To configure the Token Type as ID Number in the software:

Step 1: Ensure that the xPortal Server is running and that the controller's statuses are shown as "UP".

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Step 2: Go to xPortal Client > Data Setup > Access Data Setting > Staff Records > Add. Note that the token type for existing staffs cannot be changed once the staff details have been saved. The Add Staff Detail window will be shown. Select "ID No" under the Token Type field and select "ID No Only" under the Verification Mode field.
Add Staff Detail Window
Figure 1: Add Staff Detail Window

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Warning!

Ensure that the Token TypeID No, and Staff No fields are entered correctly. These values cannot be changed after the information have been saved.
Ensure that Token Type, ID No, and Staff No are correct
Figure 2: Ensure that Token Type, ID No, and Staff No are correct

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Step 2: Next, click on Door Accessibility tab to configure the door access level for the staff. Select the Door Access level to be assigned to the respective staff. Click OK to save the changes.
Door Accessibility Tab
Figure 3: Door Accessibility Tab

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Knowledge Base Link

Users may refer How to Configure Door Access Level at xPortalNet Software on how to configure Door Accessibility in xPortal Client software.

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Step 3: The software will prompt the following message window to show that the record has been added. Click OK to continue.

Figure 4: Record Added! Message

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Step 4: The Delivery Report window will then be shown. Wait for the software to finish sending all staff records to the controller, ensure that all sending processes are shown as OK! and click Close to continue.
Delivery Report Window
Figure 5: Delivery Report Window

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Step 5: The newly added staff will be shown back in the Staff Detail Setup window.
Staff Detail Setup Window Showing the Newly Added Staff
Figure 6: Staff Detail Setup Window Showing the Newly Added Staff

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Step 6: The respective user can now go to the legacy XP-GT / XP-GTR controller and enter the ID Number to gain access through the door. The following transaction will be recorded in the software.
The Transaction Recorded in the Software
Figure 7: The Transaction Recorded in the Software

Common Issues:

NIL

Porting Date:17/10/2019

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