The Door Code Information Mismatched with Door Name in Door Accessibility Schedule

Problem (Issue) Statement:

The Door Code information is discovered to be mismatched with the Door Name in Door Accessiblity Schedule

Description:

This issue happened in xPortalNet v1.5.0.145 software. After adding a new door accessibility setting, when users proceed to modify the newly added door accessibility setting, the Door Code and Door Name will be mismatched.

Related Software:

/wiki/spaces/SRN/pages/97190319

Related Hardware:

/wiki/spaces/FRN/pages/104202349, M1000iv2 v5.40, M2000i v6.17 and Plato reader C80s v6.07

System Application:

Door Access System

Symptom and Finding:

When adding a new Door Accessibility, the data are correct: 
 Add Door Accessibility Window

Figure 1: Add Door Accessibility Window where the Data are Correctly Matched


When modifying the newly added Door Accessibility Door Code and Door Name becomes mismatched: 
Edit Door Accessibility Window

Figure 2: Edit Door Accessibility Window where the Data have become Mismatched

Cause:

This is a software bug.

Solution:

Warning!

  • Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable

  • Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.



Document Date

23/03/2018 (Rev 1.0)

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