Why xPortal Communication Gateway (Polling Agent) software always stops working after running for a while

Problem (Issue) Statement:	Why xPortal Communication Gateway (Polling Agent) software always stops working after running for a while
Description:	Site is running xPortalNet Server supported by 3 copies of Polling Agent software. However, it is discovered that 1 copy of the Polling Agent software always stopped working after running for a while.
Related Software:	xPortalNet v1.5
Related Hardware:	NA
System Application:	Door Access System & Time attendance System
Symptom and Finding:	Further investigation indicated that accesses to XPTempTR1.txt and XPTransConsumer.txt are denied by the PC: Access to the path 'C:\ProgramData\MicroEngine\xPortalNet v1\Server\TransLog\PollingAgent\TransLog\XPTempTR1.txt' is denied. Access to the path 'C:\ProgramData\MicroEngine\xPortalNet v1\Server\TransLog\PollingAgent\TransLog\XPTransConsumer.txt' is denied.
Cause:	Polling Agent's PC does not have user permission to access C:\ProgramData\MicroEngine.
Solution:	Changed the security settings to grant full control to 'C:\ProgramData\MicroEngine'. Figure 1: xPortalNet v1 Properties Window Note To troubleshoot the software, please look at the check-logs in Event Viewer and error logs in the designated log folder for the full details on the error messages.
Date Documentation:	2/4/2018 (Rev 1.0)

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