Why Users are Unable to Launch xPortalNet Client Software after Completing Installation to New Client PC

Problem (Issue) Statement:

Why users are unable to launch xPortalNet Client software after completing installation to new Client PC

Description:

NIL

Related Software:

• xPortalNet v1.0.0.69, x86 (Customized version for Changi Business Park)

Related Hardware:

NIL

System Application:

NIL

Symptom and Finding:

After installing xPortalNet Client software and launching the Client software, the following error message of "xPortalNet Client has stopped working" is shown:

Cause:

It is caused by incomplete pre-requisite installation and the software is missing a manual registration of Panasonic library files.

Solution:

.

.

Summary

• To perform the following steps.

Step-by-step Guide:

• To perform the following steps:

Step 1: To manually install Microsoft .net Framework 1.0.

Step 2: To manually register Panasonic library file. Go to C drive > Program File(x86) > xPortalNet > Client > Panasonic and run the RegisterPanasonicLibrary.exe file.

Step 3: A message window indicating "C:\Program Files(x86)\MicroEngine\xPortalNet\Client\...\ipropsapi.ocx succeeded" will be shown in dllRegisterServer.

Step 4: Now, users should be able to login to xPortalNet Client software.

Date Documentation:

13/7/2018 (Rev 1.0)