Why are Users Unable to Generate Transaction Report with xPortal3000 Client Showing Error Message Indicating "No Data Found"

At Program Data > MicroEngine > xPortal3000 > Server, open the Exception text file and discovered that computer does not have enough space on the disk as the system keep generating XPclsTemTransErr file.

Figure 1: Exception Text File

Figure 2: XPcIsTemTransErr Files Generated by the Software

The cause of the problem is that the transaction data at XPTempTR1 text file and the counting number at XPTransConsumer not tallied, which in turn caused xPortal3000 Service to not be able to write transaction data to XPNTR file.

Figure 3: Transaction data in XPTempTR1 Text File not Tallied with Counting Number in XPTransConsumer Text File

Summary:

• To use Restore Translog Tool to restore translog data.

Step by step guide:

• To use Restore Translog Tool to restore translog data:

Step1: Open xPortal3000 Server Configuration Manager, click Stop to stop xPortal3000 Service.

Figure 4: xPortal3000 Server Configuration Manager.

Step 2: Go to Utilities tab and click Restore Transaction Tool.

Figure 5: Utilities Tab.

Step 3: The Restore Transaction Tool window will be shown.

Figure 6: Restore Transaction Tool Window.

Step 4: Select the Restore Transaction From date & time and Restore Transaction To data & time that you prefer the transaction to be restored.

Figure 7: Restore Transaction From and To Dates

Step 5: Click Start button to start restore the Trans Log until complete.

Figure 8: Click Start to Begin Restoring Transaction Log