How to Troubleshoot the Issue where Users are Unable to Restore Transaction using Restore Trans Log Tool in xPortalNet Software

When users attempt to restore missing transactions using Restore Trans Log Tool, the following error message is shown and the Restore Trans Log Tool stopped responding.

Figure 1: RestoreTransLog.exe has Stopped Working Message

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Summary:

• To check the Configuration File Path in Restore Trans Log Tools.

• To relocate the configuration file to default location.

Step-by-step Guide:

• To check the Configuration File Path in Restore Trans Log Tools:

Step 1: Ensure that the xPortalNet Services is stopped.

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Step 2: Go to the location of C:\ProgramData\MicroEngine\xPortalNetv1\Server\Database. If the XPDBSetting.cfg file is not located in the Database folder, users will have to relocate the configuration file to this folder.

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• To relocate the configuration file to default location:

Step 1: Locate the XPDBSetting.cfg file. Select the file, right-click and click Copy.

Figure 2: Copying the XPDBSetting.cfg File

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Step 2: Go to the default location (C:\MicroEngine\xPortalNetv1\Server\Database). Right-click the folder and select Paste.
 
Figure 3: Pasting the XPDBSetting.cfg File

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Figure 4: The XPDBSetting.cfg File Pasted in the Default Folder Location

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Step 3: Users can then delete the XPDBSetting.cfg file in the old folder location.

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Step 4: Users can now launch the Restore Trans Log Tool again. Click Browse to set up all the main database configuration section (1). Select the Restore Transaction From and Restore Transaction To dates (2), and click Start (3) to begin the transaction restoring process.

Figure 5: Restore Trans Log Tool Window

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Step 5: The window will then indicate the progress of the restore transaction process. Please wait until the progress completes before running the xPortalNet software.
 
Figure 6: Restore Transaction Progress

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