Why did the xPortalNet Services Failed to Detect the Plugged In Dongle License

Owned by Tan Rong Wei (Unlicensed)
Last updated: Dec 30, 2020
3 min read

Problem (Issue) Statement:

Why did the xPortalNet Services failed to detect the plugged in dongle license

Description:

After plugging in the USB Dongle license (Blue colour body) into USB port and running the xPortalNet Services, software prompted a message showing the "Detect License Failure" message.

Related Software:

  • xPortalNet Lite
  • xPortalNet Standard
  • xPortalNet PS

Related Hardware:

  • USB Dongle License (Blue colour body)

System Application:

  • xPortalNet Security Management Software

Symptom and Finding:

  • After restarting the desktop PC and re-plugging in the USB Dongle license (Blue colour body) to USB port, when users click to run the xPortalNet Services, the following error message is still prompted.
    Detect License Failure Error Message
    Figure 1: Detect License Failure Error Message


  • Upon further investigation in Device Manager, it is discovered that the plugged in Dongle license (blue colour body) is still unidentified.
    Unknown Device Status Indicated in Device Manager for the Dongle License
    Figure 2: Unknown Device Status Indicated in Device Manager for the Dongle License

Cause:

Windows PC does not recognised the USB Dongle license key.

Solution:

Warning!

  • Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable

  • Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.

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Summary:

  • To install USB dongle ROCKEY4 driver.

Step-by-step Guide:

  • To install USB dongle ROCKEY4 driver:

Step 1: Unplug the USB Dongle license key from the USB port and stop the xPortalNet Services.


Step 2: Insert the xPortalNet Installation CD and click USB Dongle ROCKEY 4 driver folder to continue.
USB Dongle ROCKEY4 Driver Folder
Figure 3: USB Dongle ROCKEY4 Driver Folder


Step 3: Contained within the folder are two folders containing the installation files: 32 bit and 64 bit respectively. Select the installation files to be used depending on the Windows OS version.
32 bit and 64 bit Installation Folders
Figure 4: 32 bit and 64 bit Installation Folders


Step 3: After selecting the correct driver application and launching it, the Setup Wizard window will be shown as below. Click Next to continue.
Setup Wizard Window
Figure 5: Setup Wizard Window


Step 4: The following window will then be shown. Click Next to continue. (Please ensure that the USB dongle is removed from USB port before clicking Next)
Installing the ROCKEY4 Driver
Figure 6: Installing the ROCKEY4 Driver


Step 5: Wait until the following window to be shown to indicate that the driver has been successfully installed. Click Complete to exit.
Setup Wizard Complete Window
Figure 7: Setup Wizard Complete Window


Step 6: Plug the UBS Dongle license key into the USB port and go to Device Manager window to verify that the Windows OS is able to detect the USB dongle license key to be shown as ROCKEY 4 USB.
Device Manager Identifying the Rockey4 USB
Figure 8: Device Manager Identifying the Rockey4 USB


Step 7: Run the xPortalNet Services again and wait a while for the software to recognize and detect the dongle license.
xPortalNet Comm Service Running Message
Figure 9: xPortalNet Comm Service Running Message


USB Dongle License Detected Message
Figure 10: USB Dongle License Detected Message


Date Documentation:

3/7/2018 (Rev 1.0)

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