How to Deactivate Visitor's QR Code Before the Visit Period Ends through xPortalNet Software

Problem (Issue) Statement:	How to deactivate visitor's QR code before the visit period ends through xPortalNet software
Description:	This article provides a guide for system user to deactivate the static QR code for visitor while the visit period is still valid. The QR code deactivation process is done by changing the visitor activation to “NO” in visitor details form. When the visitor is deactivated even before the end date and time of visit period set during visitor sign in process, visitor will no longer able to use the QR code to access the visiting premise.
Related Software:	xPortalNet v1.5 xPortalNet HS v2.0
Related Hardware:	Q series controllers MicroEngine QR Code reader (Q80MS, Q81MS)
System Application:	NIL
Symptom and Finding:	NIL
Cause:	For first time guide to deactivate visitor's QR code before the visit period ends through xPortalNet software.
Solution:	Pre-requisites / Requirements MicroEngine software that support QR Code feature. Email notification settings MUST be configured in xPortalNet Server software to allow any notification to be sent to visitor with static QR code type via email. Refer to How to Configure the Email Notification in xPortalNet Software article to configure email notification setting. Visitor that has been signed in with Static QR code type. . . Note Only QR code with 'Static' type can be applied for visitors who wish to access the premise by using QR code. . . Summary: Disable visitor's activation in Visitor Record. . Step-by-step Guide: Disable visitor's activation in Visitor Record: Step 1: Login to xPortalNet Client. Then, go to Visitor Still In List tab. Double-click on the selected visitor in Visitor Still In List to open the VISITOR INFORMATION form. . Note You can also open the VISITOR INFORMATION form from Data Setup > Access Data Setting > Visitor Records. Then, select ID TYPE as "OTHERS" and enter visitor ID number. Click OK. Figure 1: Visitor Records - VISITOR INFO Window . . Step 2: The VISITOR INFORMATION window will be opened. Click Modify. Figure 2: Modify Visitor Information in VISITOR INFORMATION Window Step 3: Change the activation status in ACTIVATE field to “NO”. Figure 3: VISITOR INFORMATION Window - to Change the Activate Field to "NO" Step 4: Click Save to apply the changes. Figure 4: VISITOR INFORMATION Window - to Save the Changes Made Step 5: Software will send update door access command to door controller. Wait for the process to complete and click Close. Figure 5: Delivery Report Window - Send Update Door Access Command Step 6: Click Close to close the VISITOR INFORMATION window. Figure 6: Close VISITOR INFORMATION Window Step 7: In Latest Event List, users should be able to see the (Hg) Visitor Record (EDIT) and (H1) Card Inventory (EDIT) transactions. Figure 7: Transactions Displayed in Latest Event List Window after Modifying the Visitor Information Step 8: When visitor scan the existing QR code at MicroEngine QR code reader in attempt to access the premise, the (Pg) Inactive Card transaction will be displayed in Latest Event List. Figure 8: Inactive Card Transaction when Visitor Scan the QR Code After Being Deactivated Note Visitor's static QR code can be re-activated by toggling the ACTIVATE* status to “YES” in VISITOR INFORMATION form.*
Common Issues:	NIL
Documentation Date:	17/05/2020 (Rev 1.0)