How to Troubleshoot the Issue where xPortal2007 Cannot Initialize Database During the First Time Installation of the Software

How to troubleshoot the issue where xPortal2007 cannot initialize database during the first time installation of the software

This article will guide users to troubleshoot the issue where xPortal2007 cannot initialize database during the first time installation of the software.

• xPortal2007

• Firebird database is not correctly installed.
• Firebird database is not running.
• xPortal2007 was not running as Administrator

Summary:

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• To ensure that Firebird Server is properly installed:

Step 1: Check and ensure that Firebird Server is properly installed in the xPortal2007 Server PC.

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• To ensure that Firebird Server is running properly

Step 1: At the Server PC desktop, right-click your taskbar > Task Manager > Services tab > Open Services. The Services window will then be shown. Ensure that the Firebird Server status is Running.

Figure 1: The Service of Firebird Server in the Services Window

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Step 2: If the Firebird Server status is not running, right-click on the service and click Start.

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• To configure xPortal2007 to run as Administrator

Step 1: Right-click on xPortal2007 Server > Properties.

Figure 2: Right-click xPortal2007 Server Icon and Click Properties

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Step 2: At the Compatibility tab, tick the Run this program as an administrator tickbox.

Figure 3: Tick the Run This Program as an Administrator Tickbox

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Step 3: Repeat step 1 and step 2 for the xPortal2007 Client icon.