How to Troubleshoot the Issue where XP-SNET Controller is Unable to Send Data to xPortalNet Software

Problem (Issue) Statement:	How to troubleshoot the issue where XP-SNET controller is unable to send data to xPortalNet software
Description:	This article will guide users on how to troubleshoot the issue where XP-SNET controller is unable to send data to xPortalNet software.
Related Software:	xPortalNet
Related Hardware:	XP-SNET
System Application:	NIL
Symptom and Finding:	controller status is shown as down. no communication from controller to software (no transaction is shown in the software)
Cause:	Network cable (RJ45 cable) is not working properly / MCI unit faulty Incorrectly configured connection setting
	Warning! The XP-SNET controller will not send fire alarm signal over to the connected XP-SNET-E32R and/or XP-SNET-E248 extension boards if the configuration settings for the XP-SNET controller is not completed. Complete the configuration settings for XP-SNET controller in order for XP-SNET-E32R and/or XP-SNET-E248 to respond accordingly to fire alarm signals. . . Summary: To check the Uplink connection. To check the connection settings. . Step-by-step Guide: To check the Uplink connection: Step 1: Before checking the uplink connection, please ensure that the wiring termination for the XP-SNET controller is connected properly. Knowledge Base Link Users may refer to How to Connect XP-SNET controller to Door Accessories and Extension Boards* for the complete wiring termination procedures.* . . Step 2: Please check the uplink connection on the XP-SNET controller as per the following table. . . . To check the connection settings: Step 1: Check and ensure that the address setting for the ADDRESS DIP switch on the XP-SNET controller is the same as the Unit No configuration in the Controller Setup window (xPortalNet Server > Server Admin > System Device Setup > Controller) . . . Step 2: For LAN connection, check and ensure that the controller IP address configured in the Web Diagnostic is the same as the Remote IP Address in Connection Setup window (xPortalNet Server > Server Admin > Connection Setup). Also, ensure that the Server IP address in the Web Diagnostic is the same as the Server PC's IP Address. . . Step 3: For MCI connection, check and ensure that the Comm Port No connecting to the MCI is the same as the configured Comm No setting in Connection Setup window (xPortalNet Server > Server Admin > Connection Setup). .
Common Issues:	NIL
Porting Date:	19/4/2019