How to Troubleshoot the Issue where XP-SNET Controller is Unable to Send Data to xPortalNet Software

This article will guide users on how to troubleshoot the issue where XP-SNET controller is unable to send data to xPortalNet software.

• xPortalNet

• XP-SNET

• controller status is shown as down.
• no communication from controller to software (no transaction is shown in the software)

• Network cable (RJ45 cable) is not working properly / MCI unit faulty
• Incorrectly configured connection setting 

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• To check the Uplink connection:

Step 1: Before checking the uplink connection, please ensure that the wiring termination for the XP-SNET controller is connected properly.

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Step 2: Please check the uplink connection on the XP-SNET controller as per the following table.

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• To check the connection settings:

Step 1: Check and ensure that the address setting for the ADDRESS DIP switch on the XP-SNET controller is the same as the Unit No configuration in the Controller Setup window (xPortalNet Server > Server Admin > System Device Setup > Controller) 

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Step 2: For LAN connection, check and ensure that the controller IP address configured in the Web Diagnostic is the same as the Remote IP Address in Connection Setup window (xPortalNet Server > Server Admin > Connection Setup). Also, ensure that the Server IP address in the Web Diagnostic is the same as the Server PC's IP Address.

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Step 3: For MCI connection, check and ensure that the Comm Port No connecting to the MCI is the same as the configured Comm No setting in Connection Setup window (xPortalNet Server > Server Admin > Connection Setup).

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