How to Troubleshoot the Issue Where Users are Unable to Login xPortalNet Software with the Error Message of "Too Many Wrong Password"

Users are unable to login to xPortalNet software with the software prompting the following error message:

Figure 1: Too Many Wrong Passwords Error Message

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Summary:

• To reset the System User's wrong password lockout count.

Step-by-step Guide:

• To reset the System User's wrong password lockout count:

Step 1: Ensure that the xPortalNet Service Status is Running.

Figure 2: xPortalNet Comm Service Status Running Message

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Step 2: Launch xPortalNet Server. The xPortalNet Comm Server Login window will be shown. Login using other System User that is not locked out.

Figure 3: xPortalNet Comm Server Login Window

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Step 3: Go to Server Admin > System User. The System User Setup window will then be shown. Select the System User's account which is locked out due to entering too many wrong password attempts and click Modify.

Figure 4: Selecting the System User that is Locked Out in System User Setup Window

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Step 4: The Edit System User window will then be shown. In the Wrong Password Lock Out field, configure the setting to be "No". Click OK to save the changes.

Figure 5: Wrong Password Lock Out Field in Edit System User Window

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Step 5: Users can now login to xPortalNet software using the previously locked out System User credentials.