Why are Users Unable to Delete Door Accessibility Group as the xPortalNet Software Showed "This Record Cannot be Deleted" Error Message

When user tried to delete Door Accessibility Access No 0002 at Door Accessibility Schedule, the following error message is shown to indicate that the Door Accessibility Group [002] cannot be deleted because there is Card Holder assigned to the Door Accessibility [002].
 
Figure 1: Door Accessibility #0002 is Assigned to Card Holders, Therefore This Record Cannot be Deleted Error Message

Summary:

• To find staffs who are assigned with Door Accessibility #0002.

• Method 1: To assign related staff to another door accessibility group (single card holder).

• Method 2: To assign related staffs to another door accessibility group (by card holder group).

• To delete the Door Accessibility Group required.

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Step-by-step Guide:

• To find staffs who are assigned with Door Accessibility #0002:

Step 1: Go to xPortalNet Client > Data Setup > Access Data Setting > Staff Records

Figure 1: Staff Records Button in Access Data Setting Menu

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Step 2: The Staff Detail List window will be shown, Un-tick Any Door Access > click the drop-down arrow for the Door Access field > select Door Accessibility to be deleted.
 
Figure 2: Staff Detail List Window

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Step 3: Double confirm Door Access [002] selected is the door accessibility to be deleted. Click Get Now!
 
Figure 3: Double Confirming the Door Accessibility to be Deleted and Click Get Now!

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Step 4: The Staff Detail Setup window will then be shown and listed all staff records assigned with the Door Access #0002
 
Figure 4: Staff Detail Setup Window Showing All Staffs Assigned with Door Access #0002

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In this example, there are a total of 3 card users assigned with the door accessibility #0002.

Figure 5: Three Card Users Assigned to the Door Accessibility #0002

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• Method 1: To assign related staff to another door accessibility group (one by one):

Step 1: Continue the filter staff record list and select each of the staff and click Modify.
 
Figure 6: Selecting Each Staff and Click Modify

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Step 2: The Edit Staff Detail window for the selected card user will be shown as below. Click Door Accessibility Tab.
 
Figure 7: Door Accessibility Tab in Edit Staff Detail Window

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Step 3: Under Door Accessibility Tab, select Use Predefined Setting to choose another Door Accessibility Group
 
Figure 8: Door Accessibility Tab

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Step 4: Assign a new Door Accessibility for this card user and click OK to continue.

Figure 9: Assigning A Different Door Accessibility to the Card User


Step 5: The following message window will be shown to indicate Record Updated. Click OK to continue. 
 
Figure 10: Record Updated Window

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Step 6: Back at the Staff Detail Setup window, notice that the record has decreased to 2 users from 3 users earlier as shown in figure 6. The card user that we previously assigned to a different Door Access number has been removed from this list. 
 
Figure 11: Staff Detail Setup Updated with Remaining Card User Still Assigned with Door Access #0002

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Step 7: Repeat the step 1 to step 5 to re-assign the remaining card users to a different Door Access number.

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Step 8: When all related card users are re-assigned to a different Door Access number, user can now delete the Door Accessibility Group [002].
 
Figure 12: Staff Detail Setup Window Showing No Other Card User Assigned with Door Access #0002

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• Method 2: To assign related staffs to another door accessibility group (by group):

Step 1: At the Staff Detail Setup showing all card users assigned with Door Access #0002, click on Batch Update Door Access
 
Figure 13: Batch Update Door Access on Staff Detail Setup Window

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Step 2: The Batch Update Staff Record window will then be shown. In the Old Door Access field, select "0002". 
 
Figure 14: Selecting "0002" in Old Door Access Field 

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Step 3: In the New Door Access field, choose any new Door Accessibility Group to assign this new Door Accessibility for these card users.
 
Figure 15: Selecting the New Door Access Group

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Step 4: Ensure the Door Accessibility Group for Old Door Access and New Door Access is correct. Click OK to continue.
 
Figure 16: Clicking OK to Continue

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Step 5: The following message window will be shown to indicate Total Record Affected, click OK to continue.
 
Figure 17: Total Records Affected Window

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Step 6: The following message window will be shown to indicate Record Updated, click OK to continue.
 
Figure 18: Record Updated Window

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• To delete the Door Accessibility Group required:

Step 1: Users can now delete the Door Accessibility Group.

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Step 2: Go to Data Setup > Access Data Setting > Door Accessibility Schedule.
 
Figure 19: Door Accessibility Schedule Button Under Access Data Setting Menu

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Step 3: The Door Accessibility Setup window will be shown.

Figure 20: Door Accessibility Setup Window 

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Step 4: Select Door Accessibility [0002] to be deleted and click Delete.
 
Figure 21: Selecting the Door Accessibility and Click Delete

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Step 5: The following message window will be shown to prompt users to confirm to delete. Click Yes to continue.
 
Figure 22: Confirm Delete Window

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Step 6: The following message window will be shown to indicate that the selected Door Accessibility Group [002] is deleted. Click OK to complete process.
 
Figure 23: Record Deleted Window