Why does the Software Transaction Show "Unknown Card Number" When User Scanned Programmed Mifare Card

Owned by Tan Rong Wei (Unlicensed)
Last updated: Dec 31, 2019
2 min read
Problem (Issue) Statement:Why does the software transaction show "Unknown Card Number" when user scanned programmed Mifare card
Description:

This article will guide users on how to troubleshoot the issue where the software transaction list shows Unknown Card Number even though the Mifare card has been programmed to the respective Card ID
Software Transaction List Showing Unknown Card Number Transaction
Figure 1: Software Transaction List Showing Unknown Card Number Transaction

Related Software:
  • xPortal3000
Related Hardware:
  • Plato-C80KLS
  • Plato-C80S
System Application:NIL
Symptom and Finding:

The card number is programmed by the respective Mifare Block with the Card ID. But when users scanned the access card to the reader, the user is denied access and the software shows the Unknown Card Number transaction.


When users run the read card operation using the desktop programmer, the software is able to identify the Card ID as shown in the message below:
Programmed Mifare Card ID Information
Figure 2: Programmed Mifare Card ID Information

Cause:The Read Mode selected in the System Properties is Card Serial No. instead of the programmed Card ID.

Summary:

  • Configuring Mifare Card Options under System Properties.

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Warning!

  • Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable

  • Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.

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Step-by-step Guide:

  • Configuring Mifare Card Options under System Properties:

Step 1: Go to xPortal3000 Client > Control Panel > System Properties. The System Properties window will be shown. Click Modify > Mifare Card Options tab
System Properties Window
Figure 3: System Properties Window

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Step 2: The Edit System Properties window will then be shown. At the Read Mode field, select "By Block". users should then configure the Read Key and Write Key according to the keys used when programming the Mifare card. Click OK to save the changes.
Edit System Properties Window Highlighting the Read Mode, Read Key, and Write Key fields
Figure 4: Edit System Properties Window Highlighting the Read Mode, Read Key and Write Key fields

Common Issues:

NIL

Porting Date:10/10/2019

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