How to Troubleshoot the Issue where Users are Unable to Enter into Programming Menu of XP-M1000x Controller (Legacy Controller)

Problem (Issue) Statement:	How to troubleshoot the issue where users are unable to enter into Programming Menu of XP-M1000x Controller (Legacy Controller)
Description:	Users are unable to enter into the Programming Menu of the XP-M1000x controller.
Related Software:	NIL
Related Hardware:	XP-M1000x XP-M1000ABX XP-M1300X XP-M1300ABX XP-M1000XE XP-M1000CPX
System Application:	NIL
Symptom and Finding:	Users are unable to enter into the Programming Menu even after entering the valid MasterPIN The LCD display shows "Invalid PIN!" after entering the MasterPIN.
Cause:	The Mode jumper at the back of the controller is shorted / closed condition. The entered MasterPIN is incorrect.
	Summary: To remove the Mode jumper at the back of the XP-M1000x controller. To perform ColdStart operation to restore to the default MasterPIN. . Step-by-step Guide: To remove the Mode jumper at the back of the XP-M1000x controller: Step 1: Please refer to the diagram below to locate the Mode jumper. Ensure that the Mode jumper is removed. Figure 1: Location of Mode Jumper at the Back of XP-M1000x Controller . . To perform ColdStart operation to restore to default MasterPIN: Step 1: To restore the controller to default MasterPIN, users have to perform the ColdStart operation: Knowledge Base Link Users can refer to How to Reset the XP-M1000x Controller to Factory Default Setting (ColdStart)* for the complete procedures.*
Common Issues:	NIL
Porting Date:	2/4/2019

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