How to Troubleshoot the Issue where xPortalNet Software Recorded the Invalid AutoPIN Transaction in the Latest Event List Window

How to troubleshoot the issue where xPortalNet software recorded the Invalid AutoPIN transaction in the Latest Event List window

MicroEngine's M-Series controllers (XP-M1000i, XP-M1300i, XP-M2000i, XP-M2300i) supports AutoPIN feature, where users can key in a 4-digits AutoPIN to gain access through the doors controlled by the M-Series controller.

However, when the user entered the AutoPIN via the Plato reader with keypad, the software recorded the transaction of "Invalid PIN Access", and the user is denied access.

• xPortalNet

• XP-M1000i
• XP-M1300i
• XP-M2000i
• XP-M2300i

• Incorrect AutoPIN number was entered by the user.
• The AutoPIN number was not configured in the software database
• The AutoPIN number was not downloaded to the controller during the configuration in the software database

Summary:

.

.

• To ensure that the user entered the correct AutoPIN number:

Step 1: Ensure that the user did not enter the AutoPIN incorrectly at the Plato reader.

.

Step 2: Request the user to enter the AutoPIN at other controllers which supports AutoPIN feature to validate that the user did enter the correct AutoPIN at the affected controller.

.

.

• To configure the AutoPIN number in the software database:

Step 1: Go to xPortalNet Client > Data Setup > System Device Setup > Controller > select the affected controller > Modify. The Edit Controller window will be shown. Configure the respective AutoPIN numbers at the highlighted fields. Note that each controller supports 10 sets of AutoPIN.

Figure 2: The Edit Controller Window Showing the 10 Sets of AutoPIN

.

Step 2: Click OK to save the changes and exit the windows. Continue to follow the next section of this article

.

.

• To download the AutoPIN number to the controller:

Step 1: Download the AutoPIN number to all controllers.

.

.

Step 2: The affected user can now proceed to the Plato reader and enter the configured AutoPIN. Verify that the user is now granted access after successfully entering the correct AutoPIN, where the Plato reader LCD screen show "Valid Access!" message and the Latest Event List window in xPortalNet software show the "Valid PIN Access" transaction.

Figure 3: Valid PIN Access Transaction in the Latest Event List Window

.

Step 3: Note that the following Transaction ID will be recorded by the XP-M1000X controller.

Figure 4: The Valid PIN Access Transaction Recorded from XP-M1000X Controller with Transaction ID of "FFFFFF"