How to Troubleshoot the Issue where xPortalNet Services Suddenly Stopped

Owned by Tan Rong Wei (Unlicensed)
Last updated: Jan 22, 2020
1 min read
Problem (Issue) Statement:

How to troubleshoot the issue where xPortalNet Services suddenly stopped

Description:

xPortalNet Services is an essential service that runs in the Windows OS background. Users are unable to log into xPortalNet Server when the xPortalNet Services is stopped suddenly.

Related Software:
  • xPortalNet
Related Hardware:NIL
System Application:NIL
Symptom and Finding:

After logging into xPortalNet Server, the following error message is shown by the software.

Figure 1: Failed to Connect to the Server! Exception: An Existing Connection was Forcibly Closed by the Remote Host Error Message

Cause:There is a conflict between the Comm Port of the xPortalNet Services and the GSM Modem.
Solution:

Summary:

  • To configure the GSM Modem Comm Port to a different number.

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Step-by-step Guide:

  • To configure the GSM Modem Comm Port to a different number:

Step 1: Go to xPortalNet Server > Server Admin > System Properties > Modify > Email & SMS tab. Under the SMS Notification settings section, change the GSM Modem Comm Port to another comm port number that did not clashed with the xPortalNet software's Comm Port number.

Alternatively, select "Off" for the SMS Notification field if not using this feature.
 
Figure 2: Selecting "Off" for SMS Notification Field

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Step 2: Click OK to save the changes. Quit and restart the software to allow the changes to take effect.

Common Issues:

NIL

Porting Date:21/01/2020

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