How to Install the Correct HID Driver for HID Omnikey 3121

Problem (Issue) Statement:

How to install the correct HID driver for HID Omnikey 3121

Description:

Users are unable to read card using HID Omnikey 3121 desktop reader. Upon investigation, it is discovered that the wrong driver is installed on the PC, and therefore the HID Omnikey 3121 reader is not correctly recognized by the PC.

This article will guide users on how to install the correct HID driver for HID Omnikey 3121.

Related Software:

• xPortalNet

• xPortal3000

Related Hardware:

• HID Omnikey 3121

System Application:

NIL

Symptom and Finding:

NIL

Cause:

For first time guide on how to install the correct HID driver for HID Omnikey 3121.

Solution:

Summary:

• To install the correct HID driver for HID Omnikey 3121.

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Step-by-step Guide:

• To install the correct HID driver for HID Omnikey 3121:

Step 1: At the PC where the HID Omnikey 3121 desktop reader is connected, go to Control Panel > Device Manager > Smart Card Reader tab > Omnikey 3x21. Right-click on Omnikey 3x21 and click Update driver.

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Step 2: The Update Driver Software - Omnikey 3x21 window will then be shown. Click Browse my computer for driver software.

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Step 3: The following window will then be shown. Click Let me pick from a list of device drivers on my computer and click Next.

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Step 4: At the next window, refer to the configuration instructions that follows.

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Step 5: The following Update Driver Warning will then be shown. Click Yes to continue. Wait until the driver is updated.

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Step 6: Click Close after the driver update is successful.

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Step 7: Repeat the process (Steps 1 to 6) if the HID Omnikey 3121 is still unable to read the MyKad. Note that there are many different drivers for different operating systems, and therefore trial and error is required to identify the correct driver for the respective PC specification.

Common Issues:

NIL

Documentation Date:

4/12/2019