How to Troubleshoot the Issue where Door Out Unit of XP-GT3200L (Legacy Controller) is not Capturing Time Attendance

Problem (Issue) Statement:	How to troubleshoot the issue where door out unit of XP-GT3200L (legacy controller) is not capturing time attendance
Description:	Users have configured 2 units of XP-GT3200L (legacy controller) as entry and exit readers for a door to capture time attendance. However, the door out unit is not capturing the out time attendance. This article will guide users on how to troubleshoot the issue where door out unit of XP-GT3200L (legacy controller) is not capturing time attendance.
Related Software:	xPortalNet
Related Hardware:	XP-GT3200L
System Application:	Time Attendance Mode
Symptom and Finding:	When generating time attendance report, the transaction at door out is shown as "00:00". The software recorded incorrect out time attendance.
Cause:	The hardware is not configured as exit reader The software's attendance capturing settings are configured incorrectly
Solution:	Warning! Users are not recommended to run any xPortal software in Windows XP* operating system as the system is unstable* Users are also advised to stop the xPortal Services before shutting down the Server PC* to prevent any missing transaction issues.* . . Summary: To configure the door out unit of XP-GT3200L as exit reader. To configure the attendance capturing settings. . Step-by-step Guide: To configure the door out unit of XP-GT3200L as exit reader: Step 1: Enter the Programming Menu of the XP-GT3200L controller. Knowledge Base Link Users may refer to How to Enter into Programming Menu for Legacy XP-GT or XP-GTR Controllers* for the complete guide on how to enter into Programming Menu.* . . Step 2: Press 1 for System Menu > 2 for Door Parameter. The following screen will be shown by the controller LCD screen. Figure 1: Door Parameter Menu . Step 3: Use the or buttons to navigate the menu to the As Exit Reader parameter. Modify the parameter by pressing followed by modifying the parameter using or button, and pressing again to confirm the newly modified parameter. Note To set the reader as Entry Reader, set the value to "OFF" To set the reader as Exit Reader, set the value to "ON" . . Step 4: Press the button to return to the System menu. The Save Changes screen will then be shown. Press to confirm saving the changes. Figure 2: Save Changes Window . Note The changes will not be saved if users interrupt the configuration process midway. . . To configure the attendance capturing settings: Step 1: Configure the attendance capturing settings accordingly. Knowledge Base Link Users may refer to How to Set Up Work or Time Attendance Schedule and Assign it to Staffs in xPortalNet Software* for the complete steps to configure attendance capturing settings.*
Common Issues:	NIL
Porting Date:	23/4/2019