How to Update Badge in ME Mobile Access Application

This article describes a step-by-step guide to update badge in ME Mobile Access apps. Users need to perform the update badge operation in ME Mobile Access after receiving the “Update Badge Info” email. The “Update Badge Info” email will be sent to staff with Dynamic QR Code type usually when

1. The secret key is being updated in xPortalNet software.

2. The activation period of QR code is being updated in xPortalNet software.

3. The QR code is about to expire (5 days before expiry date).

• ME Mobile Access application,
• xPortalNet

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Step 2: The phone camera will be activated. Bring your phone closer to the new activation QR code image in “Update Badge Info” email.

Figure 2: ME Mobile Access - Phone Camera Activated and Ready to Scan QR Code

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Step 3: A Success message will appear. Tap OK.

Figure 3: ME Mobile Access - Success Message

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Step 4: A Scan Dynamic QR page will be opened with a dynamic QR code image that will change every 3 seconds.

Figure 4: ME Mobile Access - Scan Dynamic QR Page

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Step 5: Users can now proceed to scan the dynamic QR code at MicroEngine QR door reader to gain a valid door access at the premise.

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• Update badge in ME Mobile Access apps using activation code sent via email:

Step 1: Open “Update badge info (Badge_Name)" email sent by software to update the badge in ME Mobile Access apps. Then, copy the new activation code.

Figure 5: "Update Badge Info" Email Sent by Software for Update Badge in ME Mobile Access

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Step 2: Open ME Mobile Access apps. Tap on EDIT BADGE to update the badge.

Figure 6: ME Mobile Access Main Page - Tap on EDIT BADGE.

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Step 3: In Update Badge page, paste the new activation code that you have copied from “Update badge info (Badge_Name)“ email. Then, tap on CONFIRM button.

Figure 7: ME Mobile Access Main Page - Paste New Activation Code in Update Badge.

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Step 4: Users should then receive a “Badge updated successfully” message. Tap OK.

Figure 8: ME Mobile Access - Info Updated Message.

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Step 5: Users will be directed to the main page of ME Mobile Access apps. Click MY BADGE.

If users are applying for a new QR activation period, then users should see that the badge’s activation period has been updated accordingly.

Figure 9: ME Mobile Access Main Page - Tap on MY BADGE to Select a Badge.

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Step 6: Select a badge which users have applied the update. Then, enter 6 digit of PIN number for the selected badge.

Figure 10: ME Mobile Access - Enter Badge PIN to Open Dynamic QR Code

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Step 7: A 'Scan Dynamic QR' page will be opened with a dynamic QR code image that will change every 3 seconds.

Figure 11: ME Mobile Access - Scan Dynamic QR Page

Step 8: Users should now be able to gain a valid door access when scanning the dynamic QR code at MicroEngine QR door reader.

Figure 12: Valid Entry Access Transaction in Latest Event List