How to Check Network Connection Using Command Prompt to Ping Controller IP Address

Owned by Tan Rong Wei (Unlicensed)
Last updated: Jun 04, 2020
1 min read

Problem (Issue) Statement:

How to check network connection using Command Prompt to ping controller IP Address

Description:

This article will guide users to check network connection using Command Prompt to ping controller IP Address.

Related Software:

  • xPortalNet
  • xPortal3000

Related Hardware:

NIL

System Application:

NIL

Symptom and Finding:

NIL

Cause:

For first time guide to check network connection using Command Prompt to ping controller IP Address.

Solution:







Warning!

  • Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable

  • Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.

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Summary:

  • To check network connection using Command Prompt to ping controller IP Address.


Step-by-step Guide:

  • To check network connection using Command Prompt to ping controller IP Address:

Step 1: At the xPortal Server PC, launch Command Prompt software application.

Knowledge Base Link

Users may refer to How to Launch the Command Prompt in Windows Operating System for the complete steps to launch Command Prompt.

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Step 2: Type the following command into the Command Prompt window. If the Command Prompt showed response according to Figure 1, it means that the xPortal Server PC is able to communicate with the controller.

Command for the Command Prompt Window
ping "controller IP Address"

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Command Prompt Showing the Ping Received from the IP Address
Figure 1: Command Prompt Showing the Ping Received from the IP Address

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If the Command Prompt showed response according to Figure 2 or Figure 3, it means that the xPortal Server PC is unable to communicate with the controller.
Command Prompt Showing the Destination Host Unreachable Message
Figure 2: Command Prompt Showing the Destination Host Unreachable Message

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Command Prompt Showing the Request Timed Out Message
Figure 3: Command Prompt Showing the Request Timed Out Message

Common Issue

NIL

Date Documentation:

30/3/2020 (Rev 1.0)

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