How to Troubleshoot the Issue Where the Controller Status is Shown as Down Because Users Selected the Wrong Controller Model in xPortalNet Software

A guide to troubleshoot the issue where the controller status is shown as down because users selected the wrong controller model in xPortalNet software.

xPortalNet software can be used to manage many different controllers. Sometimes, users may select the wrong controller model in the software, and the resulting outcome is that the controller status will be shown as Down.

Summary:

• To check controller model via Web diagnostic.

• To check the controller model selected on xPortalNet Server.

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Step-by-step Guide:

• To check controller model via Web diagnostic:

Step 1: Open the Internet Explorer browser, type the controller IP address in the address box and press ENTER.
 
Figure 3: Typing the Controller IP Address in the Web Browser Address Box 

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Step 2: The Window Security dialog box will be shown. Enter the User name and Password and click OK to continue.
 
Figure 4: Windows Security Dialog Box

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Step 3: Once the login is successful, the Web Diagnostic welcome page will be shown.
 
Figure 5: Web Diagnostic Welcome Page

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Step 4: User may to refer to the information shown in Device Model as the Controller Model to configure settings in xPortalNet Server.

Figure 6: Explanation of the Information in Device Model 

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• To check the controller model selected on xPortal Software:

Step 1: Go to xPortalNet Server > Server Admin > System Device Setup > Controller. The Controller Setup window will be shown, select the specific controller and click Modify.
 
Figure 7: Selecting the Specific Controller and Clicking Modify to Check the Configuration of the Controller

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Step 3: The Edit Controller window will be shown. If user found that the selected controller Model No does not match the Device Model shown on web diagnostic, re-configure the controller so that the selected Model No. is the same as the information shown in web diagnostic.
 
Figure 8: Edit Controller Window

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Step 4: Click on the drop-down arrow for the Model No field and select the correct controller model. Click OK to continue.
 
Figure 9: Selecting the Correct Controller Model

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Step 5: The following message window will be shown to indicate the Record Updated, click OK to be continue.
 
Figure 10: Record Updated Window

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Step 6: Back at the Controller Setup window, click Close to exit the window.
 
Figure 11: Clicking Close to Exit the Controller Setup Window

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Step 7: User can then monitor the controller status and ensure that the status is shown as UP in xPortalNet Server > Device List > Controller tab.
 
Figure 12: Controller Status Shown as Up

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