How to Troubleshoot the Issue Where Users are Unable to Run xPortal3000 Software After Restoring a Backed Up Database

Owned by Tan Rong Wei (Unlicensed)
Last updated: Jun 04, 2020
2 min read

Problem (Issue) Statement:

How to troubleshoot the issue where users are unable to run xPortal3000 software after restroring a backed up database

Description:

When users attempt to login to xPortal3000 software after restoring a backed up database, the login failed.

Related Software:

  • xPortal3000

Related Hardware:

NIL

System Application:

NIL

Symptom and Finding:

After restoring the database, users are unable to login to xPortal3000 software with the software prompting the following error message:

Figure 1: Fail to Check Database Version: Unable to Complete Network Request to Host "localhost" Error Message

Cause:

  • The Firebird version used is different from the Firebird version of the backed up database.

Solution:







Warning!

  • Users are not recommended to run any xPortal software in Windows XP operating system as the system is unstable

  • Users are also advised to stop the xPortal Services before shutting down the Server PC to prevent any missing transaction issues.

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Summary:

  • To check the Firebird database version of the database backup file.


Step-by-step Guide:

  • To check the Firebird database version of the database backup file:

Step 1: Go to the physical folder of the xPortal3000 backup file. Right-click on the file and select Extract Here.
Right-click the Backup File and Select Extract Here
Figure 1: Right-click the Backup File and Select Extract Here

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Step 2: Locate the BackupInfo.txt file. Double-click the file to open it.
Opening the BackupInfo.txt File
Figure 2: Opening the BackupInfo.txt File

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Step 3: The BackupInfo.txt file will be shown in the Notepad. Note that the Firebird Version information is shown in the text file.
The Firebird Version Information in the BackupInfo.txt File
Figure 3: The Firebird Version Information in the BackupInfo.txt File

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Note

Please close the BackupInfo.txt file without saving the file. Any changes to the file will directly affect the software database!

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Step 4: Users can then proceed to install the correct Firebird version according to the information shown in the BackupInfo.txt file.

Common Issue

NIL

Date Documentation:

14/4/2020 (Rev 1.0)

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