How to Deactivate Dynamic QR Code for Staff in xPortalNet Software

Owned by Tan Rong Wei (Unlicensed)
Last updated: Jun 04, 2020
2 min read
Problem (Issue) Statement:How to deactivate dynamic QR code for staff in xPortalNet software
Description:

This article will guide a technical user or system admin to deactivate the dynamic QR code for staff in xPortalNet software. When we perform dynamic QR code activation, the QR code will be associated to the phone identity and need to be verified in xPortalNet Client through first time badge activation. If staff lost the phone or change the phone, the old QR code need to be deactivated first before they can reactivate the QR code to associate with the new phone.

Related Software:xPortalNet, ME Mobile Access apps
Related Hardware:Q series controller, MicroEngine QR Code reader (Q80MS, Q81MS)
System Application:NIL
Symptom and Finding:NIL
Cause:For first time guide to deactivate dynamic QR code for staff in xPortalNet software.
Solution:

Pre-requisites / requirements

  1. MicroEngine software that support QR code feature.

  2. ME Mobile Access Apps (Available at Google Playstore or Apple Apps Store)

  3. Email notification settings MUST be configured in xPortalNet Server software to allow any notification to be sent to staff with Dynamic QR code type via email. Refer to How to Configure the Email Notification in xPortalNet Software article to configure email notification setting.

  4. Staff record with dynamic QR code type in xPortalNet.

  5. Activated badge in ME Mobile Access apps.

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Note

Dynamic QR code type is applicable to staff ONLY.

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Summary:

  • Deactivate dynamic QR code in Staff Record.

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Step-by-step Guide:

  • Deactivate dynamic QR code in Staff Record:

Step 1: Login to xPortalNet Client. Then, go to Data Setup > Access Data Setting > Staff Records and open the Staff Detail Setup window.

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Step 2: In Staff Detail Setup window, select a targeted staff with dynamic QR code type. Then, go to QR Code > DeActivate QR Code.
Deactivate QR Code Menu in Staff Detail Setup Window
Figure 1: Deactivate QR Code Menu in Staff Detail Setup Window

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Step 3: The software will prompt the following message to request users to confirm to deactivate QR Code badge for the staff. Click Yes to confirm deactivate the QR code badge for the selected staff.
Confirm Deactivate QR Code Message
Figure 2: Confirm Deactivate QR Code Message

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Step 4: The Record Updated! message will then be shown. Click OK to continue.
Record Updated Message
Figure 3: Record Updated Message

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Step 5: Software will send “Badge deleted (Badge_Name)” email to affected staff with dynamic QR code type when the badge is successfully deactivated.
Badge Deleted Email Sent to Staff After Deactivating the Dynamic QR Code
Figure 4: Badge Deleted Email Sent to Staff after Deactivating the Dynamic QR Code

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Step 6: Staff will no longer able to access the premise by using the dynamic QR code in ME Mobile Access apps. Staff will get Unmatched Device transaction when they attempt to scan the current dynamic QR code at MicroEngine QR code reader.
Unmatched Device Transaction in Latest Event List Window
Figure 5: Unmatched Device Transaction in Latest Event List Window

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Knowledge Base Link

To reactivate the dynamic QR code, users can refer to How to activate Dynamic QR code in xPortalNet software through ME Mobile Access application (Staff presents the QR code to System User for activation). Make sure that the old dynamic QR code badge has been deactivated through xPortalNet software before reactivating the QR code on the new phone.

Common Issues:NIL
Documentation Date:04/05/2020 (Rev 1.0)

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