Why are Users Unable to Add Holiday Date after 31st December 2020

Problem (Issue) Statement:

Description:

A guide to troubleshoot the issue where users are unable to add holiday date after 31st December 2020.

Related Software:

• xPortalNet v1.5.0.205 and below
• xPortalNet v1.0.0.96 and below
• Holiday Setter Tool v1.0.0.0

Related Hardware:

NIL

System Application:

NIL

Symptom and Finding:

Cause:

Solution:

Step 3: The Ready to Install the Program window will be shown. Click Install to continue and wait until the installation process is completed.

Figure 5: Ready to Install the Program Window

Step 4: The InstallShield Wizard Completed window will be shown after the installation process completed. Untick Launch the program tickbox and click Finish to exit.

Figure 6: InstallShield Wizard Completed Window

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• To add / modify Holiday Dates using Holiday Setter Tool:

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Step 1: Click to launch the Holiday Setter Tool.

Figure 7: Holiday Setter Tool (xPortalNet v1.5) Icon

Step 2: The xPortalNet Login window will be shown. Enter the UserID and Password and click OK to continue.

Figure 8: xPortalNet Login Window

Step 3: The Holiday Setter Tool window will be shown, click Add or Modify to continue.

Figure 9: Holiday Setter Tool Window

Step 4: The Add Holiday window will be shown. Fill in the necessary details as required as shown in the following table.

Figure 10: Add Holiday Window

Step 5: After filling in and selecting the necessary details, click OK to save.

Figure 11: Click OK to Save the Changes

Step 6: The software will then prompt the following messages to show that the Record Added! Click OK to continue.

Figure 12: Record Added Window

Step 7: User will now be able to see the newly added Holiday Dates as shown below.

Figure 13: Newly Added Holiday Dates are Shown in the Holiday Setter Tool

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• To Manage Access Holiday Dates:

Step 1: At the Holiday Setter Tool, go to Main Panel > Select Access Holiday Dates.

Figure 14: Access Holiday Dates in Main Panel

Step 2: The following window will then be shown. Click Add to create a new Access Holiday List or select existing Code list and click Modify to change existing Access Holiday Dates.

Figure 15: Adding or Modifying Holiday Code

Step 3: The Edit Holiday Access window will be shown. Double-click on the 1^st Empty Date to continue.

Figure 16: Edit Holiday Access Window

Step 4: The Edit Holiday Access for #1 window will be shown. At the Holiday Code field, click on drop-down arrow key and select the newly added Holiday Dates.

Figure 17: Edit Holiday Access for #1

Step 5: After selecting the Holiday Code, click OK to continue.

Figure 18: Clicking OK to Save the Changes

Step 6: The software will then return to the Edit Holiday Access window. Click OK to continue.

Figure 19: Click OK in Edit Holiday Access Window

Step 7: The Record Added! Window will be shown. Click OK to continue.

Figure 20: Record Added Window

Step 8: User will then be remind to download the holiday dates to all controllers via xPortalNet Client. Click OK to continue.

Figure 21: Download Holiday Dates to All Controllers via xPortalNet Client Software

Step 9: To download holiday dates to controller, go to xPortalNet Client>Device Comm>Send Door Setting>Holiday Dates.

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• To validate whether newly added Holiday Dates are shown in xPortalNet software:

Step 1: Open and login xPortalNet Client to continue.

Step 2: Go to Data Setup > Access Data Setting > Holiday Set > All Holiday Set.

Step 3: The Holiday Setting window will be show, click Print to continue.

Figure 22: Holiday Setting Window in xPortalNet Client

Step 4: The Holiday Listing report will show the newly added holiday dates.

Figure 23: Holiday Listing Report Window Showing all Holiday Dates

Common Issues:

NIL

Date Documentation:

20/1/2021 (Rev 1.0)