How to Troubleshoot the Issue where XP-M1000X Controller Status Shown as Down in xPortalNet Software

How to troubleshoot the issue where XP-M1000X Controller Status Shown as Down in xPortalNet Software

There are a number of reasons why the XP-M1000X will have the status as "Down". The main cause of the issue is that the controller failed to establish a connection with the software via the communication channel.

• xPortalNet

• XP-M1000X
• XP-M1000ABX
• XP-M1300X
• XP-M1300ABX
• XP-M1000XE
• XP-M1000CPX

• The controller status is shown as "Down" in the xPortalNet software Device List
• The xPortalNet software did not record any transactions from the controller

• Wiring from controller to Server PC is incorrect
• Mode jumper at the back of the controller is shorted
• The uplink communication of the XP-M1000X failed

Summary:

• To ensure that the wiring from controller to Server PC is correct:

Step 1: Check and ensure that the wiring from controller to Server PC is correct. Note that XP-M1000X can be connected to the Server PC in 3 ways: a) via RS232 converter; b) via MCI; and c) via RS485 converter.

Figure 1: Wiring from Controller to RS232 Converter

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Figure 2: Wiring from Controller to MCI

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Figure 3: Wiring from Controller to RS485 Converter

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Step 2: Check and ensure that the baud rate setting on MCI is correct. Ensure that the baud rate setting on xPortalNet Server under Add / Edit Connection window is configured to be the same as the setting in this step.

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• To ensure that the Mode jumper at the back of the controller is opened:

Step 1: Refer to the wiring diagram below to identify the Mode jumper at the back of the controller. The Mode jumper must be opened.

Figure 4: The Mode Jumper at the Back of the XP-M1000X Controller Must be Opened

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• To troubleshoot the issue where the uplink communication failed:

Step 1: If the previous two sections did fix the issue, please troubleshoot the uplink communication.