How to Reset or Change xPortalNet Client User's Password

How to reset or change xPortalNet Client user's password

This article will guide users to reset or change xPortalNet Client user's password. Note that this article is only applicable where there is another System User that is able to access the System User settings in xPortalNet Server.

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• xPortalNet

• xPortalNet Client user forgotten the login password.

Summary:

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• To reset the xPortalNet Client user's password:

Step 1: Login to xPortalNet Server using the other System User's account. Go to Server Admin > System User. The System User Setup window will then be shown. Select the System User affected by the issue and click Reset Password at the bottom of portion of the window.

Figure 2: Reset Password Button at the System User Setup Window

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Step 2: The software will then prompt the following message window, seeking confirmation to reset the password for the user. Click Yes to proceed.

Figure 3: Reset Password for this User Message Window

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Step 3: The software will then prompt the following message window containing the password that has already been reset. Click OK to continue.

Figure 4: Password Resetted Message Window

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• To change the xPortalNet Client user's password:

Step 1: Go to xPortalNet Server > Server Admin > System User > select the affected System User > Edit. The Edit System User window will then be shown. At the Change Password Next LogOn field, select as "Yes" to instruct the software to prompt the change password message the next time that System User logs into the xPortalNet software.

Figure 5: Edit System User Window

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Step 2: Ask the System User affected to login to xPortalNet Client using the default password provided in Step 3 of the previous section. The software will then prompt the following message window requesting the System User to change the password. Click OK to change the password.

Figure 6: Please Change Your Password Message Window

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Step 3: Enter the default password, then subsequently enter the new password, and re-enter the new password as confirmation.

Figure 7: Please Enter Your Old Password Message Window

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Figure 8: Please Enter a New Password Message Window

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Figure 9: Please Enter a New Password to Confirm Password Message Window

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Step 4: Once the password has been changed successfully, the software will then prompt the following message window indicating that the password has been changed

Figure 10: Password Has Been Changed Message Window