How to Troubleshoot the Issue where 2 Units of XP-GT3200L Controller Configured as In and Out Reader Cannot Capture Time Attendance

Problem (Issue) Statement:

How to troubleshoot the issue where 2 units of XP-GT3200L controller configured as in and out reader cannot capture time attendance

Description:

The xPortalNet software has built-in powerful time attendance reporting feature. The system analyzes the transaction records to automatically produce a standard attendance report. This will help the management to monitor the attendance of the staff.

By default, the door capturing time attendance is turned off. You must enable the setting in order to capture the time attendance and generate it correctly in the attendance report.

Related Software:
  • xPortalNet
Related Hardware:
  • XP-GT3200L
  • XP-GT3200LABX
System Application:NIL
Symptom and Finding:When users attempted to generate the time attendance report, the transaction at the door out is showing as "00:00".
Cause:
  • Door Parameter setting of "As Exit Reader" is not enabled
  • Attendance Capturing Door is not selected for the "Out" door from the Door Setup at the xPortalNet Client software
Solution:

Summary:

  • To enable the "As Exit Reader" setting on the controller configured as Exit Reader.

  • To configure door for attendance capturing.

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Step-by-step Guide:
  • To enable the "As Exit Reader" setting on the controller configured as Exit Reader:

Step 1: At the controller configured as exit reader, enter programming menu.

Knowledge Base Link

Users may refer to How to Enter into Programming Menu for Legacy XP-GT or XP-GTR Controllers for the complete steps to enter into programming menu.

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Step 2: Press 1 for System Menu > 2 for Door Parameter. The screen below will be shown.
Door Parameter Menu
Figure 1: Door Parameter Menu

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Step 3: Use the  or  keys to navigate the menu to As Exit Reader parameter. Press the  key to enter into the parameter, and press the  or  keys to change the value to "ON".

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Step 4: Press the  key to return to the System Menu. The Save Changes screen will then be shown. Press the  key to confirm saving the changes.
Save Changes Window
Figure 2: Save Changes Window

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Note

If the configuration is interrupted midway, the configuration changes will not be saved!

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  • To configure door for attendance capturing:

Step 1: Check and ensure that the relevant doors are selected to be capturing attendance for both In and Out transactions.

Knowledge Base Link

Users may refer to How to Configure Door settings for Attendance Capturing in xPortalNet Software for the complete steps on how to configure door to capture attendance.

Common Issues:

NIL

Porting Date:26/12/2019

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