Why does the Software Show "The Card No. Detected Already Exist in the Software Database" When Adding Card Serial Number

Problem (Issue) Statement:Why does the software show "The card no. detected already exist in the software database" when adding Card Serial Number
Description:

This article will explain to users why the software shows the error message as following
The card no. detected already exist in the software database Message
Figure 1: "The card no. detected already exist in the software database" Message

Related Software:
  • xPortal3000
Related Hardware:
  • Plato-C80KLS
  • Plato-C80S
System Application:NIL
Symptom and Finding:

NIL

Cause:For explanation to users on why software shows the error of "The card no. detected already exist in the software database"

Summary:

  • The meaning of the error message.

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Step-by-step Guide:
  • The meaning of the error message:

1: The error message prompted by the software meant that the same Card Serial Number already existed in the software database and may already been assigned to another staff.

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2: Users should use other Card No. that is yet to be assigned to staff in order to enroll for the intended staff. 

Common Issues:

NIL

Porting Date:10/10/2019

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