How to Troubleshoot the Issue where All Staff Shown as Absent in Daily Attendance Report

How to troubleshoot the Issue where All Staff Shown as Absent in Daily Attendance Report

After rebuilding daily attendance report, the report summary shown that all staff are absent

• xPortalNet

• Staff forgot to clock in and clock out
• Software setting for the attendance capturing door is not configured correctly
• Troubleshooting xPortalNet software

Summary:

• Ensure that the staff clocked in and out as required:

Step 1: If the staffs do not clock in and out as required at the designated controller, the software will not obtain the relevant data when generating the Attendance report.

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• Ensure that the door settings in xPortalNet software is configured correctly:

Step 1: Go to xPortalNet Client > Data Setup > System Device Setup > Door > select the attendance capturing door > Edit. The Edit Door window will be shown. Ensure that under the Is Attendance Capturing Door field is not configured as "No. Don't include this door for attendance calculation".

Figure 2: Is Attendance Capturing Door Field and Available Options

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Step 2: Also, ensure that the Unit No field is configured correctly. For single door controllers, configure the Door Unit No as "00". Only if the controller is capable of controlling more than 1 door, configure the doors in sequence; i.e.: for door 1, Unit No. is "00"; for door 2, Unit No. is "01", and etc until for door 10, Unit No. is "09".

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Step 3: Make the necessary modifications and click OK to save the changes.

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• To Troubleshoot the xPortalNet software for daily attendance:

Step 1: Ensure that the xPortalNet Service is started and has been running for a certain period. If the xPortalNet Service has not been started for a long period of time and has just been started, the controllers are still sending transaction data to the software, and thus the software has not completely received all the transaction logs yet.

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Step 2: Once the xPortalNet service has been running for some time and all transaction logs are updated in the Latest Event List window, rebuild the daily attendance again. Wait until the software prompt the message window indicating that the Attendance Rebuild Complete before getting the Daily Attendance Report.

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